D365 Business Analyst, CE

About our family of companies: We are on a mission to bring learning to life! At our family of companies, Learning Resources®, Educational Insights, and hand2mind, we create a unique range of toys, educational products and supplemental curriculum trusted by teachers and loved by families alike. Voted among the Chicago Tribune's Top Workplaces for the last six consecutive years, we are a 350-person strong, family-owned organization dedicated to helping kids succeed in school and develop a love of learning. In addition to high-quality, hands-on products like VersaTiles® and Cuisenaire® Rods, we make award-winning toys, including top sellers such as the Pretend & Play® Cash Register, the Farmer's Market Color Sorting Set and Toy of the Year winner Botley® the Coding Robot as well as Educational Insights top sellers Kanoodle®, GeoSafari® Jr. series, and Playfoam . We pride ourselves on being committed to our employee's personal and professional development, a thriving culture and a diverse, creative atmosphere. Along with our culture and competitive benefits package, we offer a variety of opportunities for training and development. We are looking for professionals who are truly just kids at heart! We hope you'll come join our award-winning team today! Team & Position Description: We are seeking a self-motivated D365 Business Analyst - Customer Engagement (CE) to join our dynamic team. In this role, you will drive strategic initiatives and deliver actionable insights that shape the future of our Sales and Marketing organization. You'll have the opportunity to work on high-impact projects, collaborating with cross-functional teams to identify challenges, design solutions, and implement changes that create measurable business value. This is more than a job-it's a chance to make a significant impact while advancing your expertise in a fast-paced, collaborative environment. Join a team that values your contributions and invests in your success. What we're looking for (Key Performance Objectives): Strengthen CE, D365 and Power Platform integration Deliver reliable, automated integration between Customer Engagement, D365, Power BI, and Power Automate to improve data consistency, reporting accuracy, and operational efficiency. This objective focuses on reducing manual data handling, stabilizing CE-to-D365 integrations, and enabling trusted, near-real-time insights for Sales and Marketing. Enable AI-Driven Sales and Customer Engagement Collaborate with Sales, Marketing, and Emerging Technologies to adopt Copilot for Sales and other AI-powered capabilities that enhance productivity, data quality, and decision-making. This includes defining use cases, providing training and support, and embedding AI tools directly into CE workflows in a governed and measurable way. Establish Customer Insights and Data-Driven Engagement Implement and support the Customer Insights platform by integrating key data sources to create unified customer profiles, scalable segmentation, and data-driven journeys. This objective ensures Sales and Marketing can leverage accurate insights and predictive capabilities to drive personalization, engagement, and revenue growth. Optimize CE Data Model, Automation, and Platform Health Leverage strong knowledge of CE entities and Dataverse to troubleshoot issues, build and support cloud flows, journeys, and custom entities, and maintain a stable, scalable solution architecture. This objective includes standardizing automation, improving supportability, and enforcing best practices across CE solutions. Drive Continuous Innovation Through Cross-Functional Collaboration Collaborate closely with Sales, Marketing, and Emerging Technologies to continuously evaluate new Microsoft CE, AI, and platform capabilities, pilot high-value features, and embed innovation into production. This objective ensures the CE ecosystem remains modern, scalable, and aligned to evolving business priorities while maximizing return on Microsoft investments Improve Scalability and User Experience Implement Dataverse data archiving and purging strategies to manage storage growth and optimize system performance, while leveraging Power Pages or similar Microsoft technologies to deliver a centralized, role-based Sales Hub. This objective focuses on ensuring the CE platform remains scalable, performant, and user-friendly, while improving accessibility and adoption for Sales teams. Requirements/Ideal Attributes: A college diploma or university degree in the field of computer science, or equivalent experience in information systems is required. In-depth, hands-on knowledge and experience with enterprise and desktop applications, including, MS Dynamics 365 Customer Engagement Sales, Marketing and Service, Power Platform, MS Excel, MS Word. MS Dynamics D365 F&SCM - Sales and Marketing Module experience preferred. Highly self-motivated and directed. Excellent written, oral, interpersonal, and presentational skills. Able to develop and interpret technical documentation. Flexible to work weekends and extended periods of time as required. Proven experience with troubleshooting principles, methodologies, and issue-resolution techniques. We are a drug-free workplace and an EEO employer. Please note: This role will be filled by our internal recruitment team, so no assistance is needed from any outside staffing agency at this time. Compensation Range: $110,000 - $140,000 annual salary - Actual compensation may vary due to other factors such as: years of experience, skill set and location. Total compensation includes profit sharing bonus potential, 401k matching, and a variety of other benefits (details can be found here). #LI-hybrid

Created: 2026-03-04