DIRECTOR, TRANSPORTATION OPERATIONS (BUS)

Salary: $127,046.40 - $190,528.00 Annually Location : Los Angeles, CA Job Type: Regular Employee Job Number: 2401265 Cabinet: OPERATIONS Cost Center: 3215 - TRANSPORTATION DIVISION 15 Opening Date: 03/02/2026 Closing Date: 3/16/2026 5:00 PM Pacific FLSA: Exempt Bargaining Unit: Non-Contract Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. Description Directs and manages the daily operation of a bus or rail transportation division, control center, bus/rail instruction, track allocation/start-up, or special events. Develops and accomplishes division's goals, and maintains adherence to Metro rules, policies, and procedures in support of the agency's goals and objectives, efficiency of operation, cost effectiveness, and positive management-labor relations. Recruitment Timelines: Exams are projected to be scheduled for the week of March 23, 2026, and interviews are projected to be scheduled for the week of March 30, 2026These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates. Examples of Duties GENERIC Develops goals, objectives, and priorities, and supervises staff at assigned location Directs the assignment of staff and resources to ensure that service objectives are achieved within budgetary constraints; conducts division shake-ups and bidding procedures Monitors staff compliance with policies, rules, procedures, regulations, practices, and labor agreements; directs the maintenance of employee records and departmental statistics Directs the review and analysis of transit operations and monitors system performance to identify and resolve problems while ensuring efficiency and cost-effectiveness Directs the investigation and resolution of customer complaints Directs the administration of workers' compensation program activities Directs disciplinary investigations, hearings, and counseling sessions; testifies at unemployment and workers compensation hearings and court cases Prepares written incident reports, correspondence, bulletins, and standard operating procedures Interacts with various departments and outside agencies to coordinate schedule and procedural improvements to ensure quality service Works closely with Bus/Train Operators, Supervisors, and other staff members in support of the goal to provide safe, courteous, and reliable transit service Assists in developing goals and establishing plans and priorities for assigned area Prepares daily reports for executive management review Supervises, trains, mentors, and motivates assigned staff Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees DIVISION/CONTROL CENTER/VEHICLE OPERATIONS Directs the investigation of accidents to minimize recurrence and determine if accidents are chargeable according to labor agreement mandates Provides direction to Bus Operators during accident investigation, schedule and route changes, and emergency situations Oversees vehicle services for seasonal and special events, including projecting equipment and staffing demands, scheduling appropriate personnel, and tabulating related statistics when assigned to Vehicle Operations Oversees the re-routing of bus lines and detour notices during major road construction projects, civil and tactical emergencies, and other situations affecting street operations; coordinates services with police, fire, road, and flood control agencies when assigned to Vehicle Operations Develops and oversees operating plans during emergencies and service disruptions, including maintaining published service levels and headways and ensuring staffing INSTRUCTION Directs and manages the design, development, and delivery of technical training programs for Bus and Rail Transportation to ensure assessments and standards are applied consistently across Operations. Identifies training needs; evaluates efficiency and cost effectiveness of program content and methods of instruction; observes, evaluates, and recommends improvements in teaching techniques; and ensures modifications and/or new equipment are incorporated into instruction. Develops scripts, screens, and flowcharts for use in technology-based-training programs. Prepares and presents timely reports on class performance; instructor and student pass/fail rates; student certification analysis; and evaluates in comparison to previous classes. Plans for long and short term training needs and adjusts curriculum in response to requests for revisions to existing programs. TRACK ALLOCATION/START-UP/EVENT DIRECTOR Directs and manages daily track allocation, special event coordination, and start-up operations for bus and rail; develops a consolidated service and staffing plan for special events and service disruptions. Develops and maintains a consolidated annual plan for major maintenance, construction, and project work to ensure advance notice is provided; monitors execution of maintenance and construction rail service adjustments to ensure compliance with submitted scopes of work, existing maintenance obligations, and contractual completions dates. Maintains an up-to-date special event calendar and track allocation schedule to minimize the overlap of scheduled maintenance and special events; communicates keys dates to impacted departments to ensure adequate bus and rail service levels and staffing during special events and service disruptions. Advises Service Planning leadership of changes to the work schedule to ensure an efficient and feasible use of track time; identifies opportunities to improve communication and processes to ensure understanding of and adherence to the work plan. Manages the development of detailed execution plans and timelines for transition nights (opening/closing/modification of a work zone) and ensures coordination of the Maintenance, and Signal and Traction Power engineering groups, to ensure safe work areas. Monitors weekend and daily coordination calls during major track work events to resolve conflicts/delays as necessary; escalates issues as required to senior management when a work event is behind schedule or otherwise forecasting a late return to service. Manages the development of work zone maps, safety requirements, and Signal and Traction Power isolation requirements, in compliance with Roadway Worker Protection (RWP) manuals, Metro safety rules, and Standard Operating Procedures (SOPs) to create clear and consistent guidelines for track access and the establishment of work zones; supports staff in determining resolutions to conflicting track rights requests. May be required to perform other related job duties Minimum Qualifications A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education Bachelor's Degree in Business, Public Administration, Education, or a related field Experience Five years of relevant management-level experience in transportation operations or transportation instruction depending on area of assignment Certifications/Licenses/Special Requirements A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions 24 hours on-call Night/weekend/holiday work required as designated by supervisor Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye, and hearing protective devices (HPD), if and when required Preferred Qualifications Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected. The following are the preferred qualifications: Experience managing the operations of a bus transportation division or control center Experience investigating rider complaints and drafting written responses Experience with incident/accident investigations and safety oversight in a bus environment Experience managing unionized workforce, labor relations, and grievance processes Experience providing training programs to bus operators and bus supervisors Essential Knowledge Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) Theories, principles, and practices of public bus or rail transit operations Applicable local, state, and federal law, rules, and regulations governing public transit systems Applicable California Vehicle Code and California Code of Regulations Metro transit operations, including lines, routes, fares, policies, and procedures Financial and analytical processes and procedures Modern management theory Applicable business software applications Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Planning, organizing, and monitoring the work of a transportation operations division Determining strategies to solve problems and achieve goals Analyzing situations, identifying problems, developing solutions, recommending and implementing solutions, and evaluating outcomes Exercising good judgment in stressful situations Communicating effectively orally and in writing Preparing comprehensive reports and correspondence Interacting professionally with various levels of Metro personnel, outside agencies, and the community Supervising, training, mentoring, and motivating assigned staff Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Compile, analyze, and interpret complex data Meet tight time constraints and deadlines Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/ management agreements Plan financial and staffing needs Read, write, speak, and understand English Special Conditions This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions This classification is at-will and the incumbent serves at the pleasure of the hiring authority Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out Working Conditions Typical office situation Close exposure to computer monitors and video screen Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required (KP) Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with hiring practices. Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro locations: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Open: Monday through Friday, 8am-4pm (Closed Sat & Sun) Metro Talent Hub 8501 S. Evermont Place Los Angeles, CA 90044 Open: Monday through Friday, 9am-5pm (Closed Sat & Sun) East Los Angeles Customer Center 4501 B Whittier Blvd Los Angeles, CA 90022 Open: Tuesday through Saturday, 10am to 6pm (Closed Sun & Mon) Wilshire/Vermont Customer Center 3183 Wilshire Blvd, Ste 174 Los Angeles, CA 90010 Open: Monday through Friday, 10am-6pm (Closed Sat & Sun) Rosa Parks Customer Center Willowbrook/Rosa Parks Station 11720 Wilmington Ave Los Angeles, CA 90059 Open: Monday through Friday, 6am to 6:30pm (Closed Sat & Sun) Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered. Open to the public and all Metro employees This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Please refer to the applicable benefit type (Regular or Temporary)BENEFITS FOR REGULAR EMPLOYEES Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro. We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums. Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan. Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000. Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates. Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available. Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day. Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday. Years of Service Annual Accrual Hire date - 5 years 20 days Beginning of 6th - 10th year 25 days Beginning of 11th - 15th year 30 days Beginning of 16th + years 35 days Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula. Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay. BENEFITS FOR TEMPORARY EMPLOYEESTemporary (Contingent) employees are eligible for the following benefits only: Kaiser medical insurance Public Pension Plan 457/401K Plan Flex Spending Paid Sick Time Fare Media Rideshare Subsidies Metro One Fitness membership For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro's Pension & Benefits website at 01 Please acknowledge that the following responses will be used to supplement and expand on the Work Experience section of your application. It is important to provide detailed answers and do not refer to or rely on a resume or other documentation as we will not review resumes to determine qualifications. The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. Yes, I agree and understand my resume will not be reviewed 02 Please select the highest level of education you have completed. I do not have education equivalent to grade 12 High school graduate, diploma or the equivalent (GED) Associate degree from an accredited college or university Bachelor's degree from an accredited college or university Master's degree from an accredited college or university PhD from an accredited college or university 03 Are you able to work a flexible, 24 hour on-call schedule that includes nights, weekends, holidays as required when necessary? Yes No 04 Please select the number of years of relevant management-level experience you have in transportation operations. No management-level experience Less than 3 years 5 years or more, but less than 7 years 7 years or more, but less than 9 years 9 years or more 05 If you indicated having experience in the previous question, please describe your relevant management-level experience you have in transportation operations. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below. 06 Describe your relevant experience managing the operations of a bus transportation division or control center. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below. 07 Describe your relevant experience investigating rider complaints and drafting written responses. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below. 08 Describe your relevant experience with incident/accident investigations and safety oversight in a bus environment. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below. 09 Describe your relevant experience managing unionized workforce, labor relations, and grievance processes. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below. 10 Describe your relevant experience providing training programs to bus operators and bus supervisors. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below. Required Question

Created: 2026-03-04