HR Shared Services Systems Specialist

Intake Summary Role Overview Reason for Opening: New headcount; expanding team. Hours: 40 hours/week, 9AM-5PM / No weekend work. Responsibilities Monitor and assign tickets in ServiceNow queue throughout the day. Handle system side of onboarding-data processing, troubleshooting, ensuring timely hiring. Analyze data, identify trends, and manage high-priority tickets. Support onboarding operations; ensure accuracy and efficiency in new hire data processing. Candidate Profile Experience: 5+ years in HR Shared Services/People Operations. Education: Bachelor's degree minimum. Top Skills: Attention to detail and time sensitivity. Strong communication and customer service. Excel proficiency (Pivot Tables, VLOOKUP) and ability to present data in PowerPoint. Preferred Tools: ServiceNow (highly preferred) ; Open to similar systems SuccessFactors or other HRIS systems Power BI (nice-to-have) but might be overqualified with this experience Soft Skills: Collaborative, inquisitive, team-oriented, proactive. Not a fit: TA coordinators; needs shared services background. Interview Process Round 1: Hiring Manager (30 mins) Round 2: Two team members (45 mins)

Created: 2026-03-04