Director of Service Delivery Enablement

Join Us in Making a Difference Maximus is a leading global organization dedicated to delivering health and employment services that have a positive impact on millions of lives each year. With a workforce of around 5,000 across the UK, we provide services ranging from health assessments to employability programmes, all focused on creating meaningful change. Role Overview We are seeking a Director of Service Delivery Enablement who will provide strategic leadership and oversight for our delivery processes across LOT1 and LOT2. This key position ensures operational stability, drives performance enhancements, and proactively mitigates risks across the organization. By serving as a senior business partner to our operational leaders, you will facilitate systemic improvements, align stakeholders, and empower delivery teams with the clarity, capabilities, and support necessary to fulfill their commitments. Key Responsibilities Strategic Leadership & Governance - Collaborate with the Operations Director to establish a visionary operating model for delivery enablement across all services. Lead governance forums and provide executive insights on delivery performance, risk assessment, and enhancement priorities. Performance Oversight & Risk Management - Oversee the health of our delivery services nationwide, utilizing data and qualitative insights to detect systemic risks. Escalate significant risks and ensure that timely interventions are implemented. Enablement Framework & Capability Building - Develop and implement frameworks to promote risk prevention, readiness assessments, and stabilization protocols. Enhance the organization's ability in structured problem-solving and continuous improvement. Operational Readiness & Change Integration - Ensure that new initiatives, suppliers, and technology changes are equipped for delivery through comprehensive assessments. Stakeholder Engagement & Alignment - Serve as a senior liaison with both internal and external stakeholders, including DWP and Capita, to align strategic priorities and effectively resolve conflicts. Crisis Management & Stabilization Leadership - Direct high-impact interventions during significant delivery disruptions, coordinating cross-functional recovery initiatives. Continuous Improvement & Innovation - Champion continuous improvement efforts with the Delivery Enablement Leads and partner with the Head of Operations to propel advancements in service delivery, sponsoring initiatives that tackle recurring issues and bolster delivery resilience. Key Contacts & Relationships Internal: Operational Leadership, Commercial Team, Technology, Central Services External: DWP stakeholders, Capita stakeholders Qualifications & Experience Senior-level leadership experience in service delivery, operations, or delivery enablement. Demonstrated ability to stabilize and enhance at-risk or underperforming operational functions. Exceptional stakeholder management skills within complex matrix environments. Aptitude for influencing without formal authority. Analytical problem-solver with both commercial and operational insight. Individual Competencies Outstanding communication skills across all organizational levels. Calm, decisive, and solution-focused when managing pressure. Pragmatic and results-driven. Respected by both senior leaders and frontline teams. Able to engage in constructive challenges while maintaining strong relationships. Strategic thinker with adept analytical abilities. EEO Statement Maximus is committed to fostering a culture of diversity, equity, and inclusion throughout our recruitment process. We recognize that feeling included is vital for personal well-being and strive to ensure equitable treatment for all job applicants, regardless of personal characteristics. Minimum Salary: £80,000.00 Maximum Salary: £85,000.00

Created: 2026-03-04