Operations Technician II

Job Title: Operations Technician II Job Location: Remote Job Contract: 6 Months on W2 (Temp to Hire)Job Description As an Operations Technician in the Transport NOC, you will be responsible for monitoring and maintaining the transport network. This role opens trouble tickets and works on the repair of network equipment/facilities with field operations, tech support, and other work groups. Knows equipment-specific maintenance procedures and can assist field ops in card swaps and equipment restoration. Basic knowledge of Optical/DWDM transport network topology and/or digital loop carrier (DLC). Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively. Has a thorough understanding of telecom, network topology, and repair procedures. Works with minimal supervision in an NOC environment, sometimes for extended hours,s and is available to work all hours in a 24x7 environment. Communicates effectively with peers, other NOC centers, off-net providers, and customers. As an Operations Technician, your duties and responsibilities will include: • Maintain excellent acknowledgement and response time to alarms and customer calls. • Provide quality documentation of network failures and maintenance activity. • Establish factual data to allow management and vendors to understand the problem and prevent recurrence. • Analyze, diagnose, sectionalize, isolate, and resolve trouble situations. • Manage and correlate multiple trouble reports. • Communicate with internal customers and others in a repair situation. • Provide Tier I support in platforms supported • Interact with all Tier repair teams. Initiate internal/external escalations, as necessary. • Provide follow-up and closure of assigned trouble tickets • Works in 24x7 environment and may need to work evenings, nights, and/or weekends and holidays Qualifications WHAT IT TAKES TO CATCH OUR EYE • Knowledge and experience in network architecture of Transport network services and systems • Basic knowledge of SONET and DWDM/ROADM technology platforms, including lower-level applications and associated technologies and configurations • Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning, and other support systems is a plus • Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels • Effective oral, written, and presentation skills, including proficiency in the Microsoft Office program suite BONUS POINTS FOR: • Industry certifications (Business Management or Technical Certification) • Awards for operational or customer service excellence • Experience working as a technical support specialist • Experience working in a Network Operations Center

Created: 2026-03-04