Director of Homeowner Services

Director of Homeowner Services Habitat for Humanity of the Charlotte Region 3816 Latrobe Dr., Charlotte, NC 28211 Exempt Full-Time Monday-Friday Salary Range: $85,000-$90,000 annually Why Join Habitat for Humanity of the Charlotte Region? At Habitat Charlotte Region, we believe everyone deserves a safe, affordable place to call home. When you join our team, your work directly supports families and strengthens neighborhoods across our community. Together we build community impact. Since our inception in 1983, we have served over 5,000 local families, proving that affordable housing changes the trajectory of our entire region. Our work is driven by a commitment to community strength, marked by: • 2,100+ New homes sold to local families. • 1,600+ Families served through critical home repairs. • 325 Existing homes renovated to maintain safe, affordable housing. Join us and be part of a team that has been transforming the Charlotte Region for over four decades. In addition to meaningful work, Habitat Charlotte Region offers competitive compensation, comprehensive benefits, and a healthy work-life balance-because caring for our community starts with caring for our people. Position Purpose The Director of Homeowner Services provides strategic leadership and operational oversight for Habitat Charlotte Region's Homebuyer Program. This role leads the Family Services Education (Financial Education & Outreach), Family Selection (application processing, underwriting, and approvals), and Family Support teams, ensuring that Homebuyers-in-Process (HIPs) are prepared, educated, supported, and empowered for successful homeownership. The Director ensures all homebuyer applicants are selected, processed, educated, and supported in full compliance with Habitat Charlotte Region policies, Habitat for Humanity International (HFHI) requirements, and applicable federal and state real estate and mortgage lending laws, including the Federal Fair Housing Act, ECOA, TRID, RESPA, FCRA, and HMDA. Essential Functions General Management & Leadership Directly supervise, mentor, and lead the Financial Services Education Manager, Family Selection & Support Manager, and Neighborhood Relations & Support Senior Supervisor Ensure Homeowner Services production goals and financial education outcomes are achieved Collaborate with Construction, Grants, and Development teams by providing reports, data, KPIs, and family impact stories for funding and programming, including quarterly and end-of-year HFHI reporting Co-facilitate quarterly Family Services Committee meetings with the VP of Family Services, including preparation meetings with the Committee Chair Ensure quarterly and annual family-served goals are met Lead continuous process improvement efforts to increase efficiency and expand service capacity Ensure compliance with Fair Housing and Equal Opportunity laws related to the mortgage lending process Research, develop, and recommend policies and procedures to maintain compliance with state, federal, and HFHI requirements Manage departmental budgets, monitor expenses, and implement corrective actions as needed Identify, recruit, and support volunteers serving on the Family Services and Neighborhood Reinvestment Committees Program Management & Community Engagement Provide outcome-based leadership for recruitment and promotion of HCR's Homebuyer and Financial Education programs Promote programs to community partners and organizations throughout the HCR service area Collaborate with the VP of Family Services on application appeals and complex eligibility decisions Promote HCR's Money Matters Financial Education program to applicants facing significant barriers to homeownership Address and resolve escalated issues involving financial education participants, HIPs, and Habitat homeowners Ensure outreach and education efforts occur throughout the entire HCR service area Assist with identifying volunteer opportunities for partner families Support grant reporting, audits, compliance efforts, and special projects as needed Perform other duties as assigned Required Knowledge, Skills, and Abilities Bachelor's degree from a four-year college or university preferred; or 3-5 years of related experience/training; or an equivalent combination of education and experience 3-5 years of experience in a nonprofit environment or mortgage lending institution strongly preferred Bilingual (Spanish/English), with the ability to read, write, and speak Spanish proficiently, is preferred Experience working with Asset Limited, Income-Constrained Employed (ALICE) populations 3-5 years of people management and leadership experience Ability to read, analyze, and interpret real estate and mortgage-related documents Must obtain Habitat for Humanity International (HFHI) Qualified Loan Originator (QLO) certification within 90 days of employment, including all required North Carolina-specific training and certification requirements Housing Counseling Certification preferred Valid driver's license with the ability and willingness to drive Habitat fleet vehicles within the service area Access to a personal vehicle for occasional business use Exceptional organizational, communication, leadership, and problem-solving skills Background in social work or a related human services field preferred Strong program development, event planning, and logistical skills Proficiency in Windows, Microsoft Office, Excel, and HomeKeeper; advanced Excel skills required, including forecasting and KPI analysis Real estate marketing and sales experience preferred Demonstrated commitment to Habitat Charlotte Region's mission and values Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required. Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.

Created: 2026-03-04