Operations Technician

Genesis10 is currently seeking an Operations Technician with our client located in Charlotte, NC. This is a 6+ month contract position. This is a 100% remote position. Responsibilities: Monitor and maintain the transport network Open trouble tickets and work the repair of network equipment/facilities with field operations, tech support and other work groups Maintain excellent acknowledgement and response time to alarms and customer calls Provide quality documentation of network failures and maintenance activity Establish factual data to allow management and vendors to understand the problem and prevent reoccurrence Analyze, diagnose, sectionalize, isolate, and resolve trouble situations Manage and correlate multiple trouble reports Communicate with internal customers and others in a repair situation Provide Tier I support in platforms supported Interact with all Tier repair teams Initiate internal/external escalations, as necessary Provide follow up and closure of assigned trouble tickets Requirements: Knowledge and experience in network architecture of Transport network services and systems Basic knowledge of SONET and DWDM/ROADM technology platforms, including lower level applications and associated technologies and configurations Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite Knows equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration Basic knowledge of Optical/DWDM transport network topology and/or digital loop carrier (DLC) Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively Has thorough understanding of telecom, network topology and repair procedures Works with minimal supervision in NOC environment Communicates effectively with peers, other NOC centers, off-net providers and customers Desired skills: Industry certifications (Business Management or Technical Certification) Awards for operational or customer service excellence Experience working as a technical support specialist Experience working in a Network Operations Center Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems Pay Range: $17.00-$23.00 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)Behavioral Health PlatformMedical, Dental, VisionHealth Savings AccountVoluntary Hospital Indemnity (Critical Illness & Accident)Voluntary Term Life Insurance401KSick Pay (for applicable states/municipalities)Commuter Benefits (Dallas, NYC, SF and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Created: 2026-03-04