Director of Rooms - InterContinental Los Angeles ...

Job DescriptionAbout InterContinental Los Angeles Downtown As the tallest building west of Chicago, InterContinental Los Angeles Downtown will forever elevate the city skyline. Located in the epicenter of downtown's historic financial and arts district, and mere blocks from Staples Center and L.A. Live, InterContinental Los Angeles Downtown leads the way as the new architectural icon of luxury hospitality. The hotel features 889 guest rooms including 109 suites, and a host of culinary venues, including La Boucherie, an elegant American steakhouse with a French twist; Sora, an upscale, intimate sushi restaurant; Dekkadance, an all-day dining international market experience; and Spire 73 - the tallest open-air rooftop bar in the Western Hemisphere - located atop the 73rd floor, boasting breathtaking 360-degree views. Bedecked in sustainable design, the hotel is the first LEED-Gold certified building in downtown Los Angeles for Building Design and Construction. InterContinental Los Angeles Downtown has received awards from US News & World Report, Condé Nast Traveler Readers' Choice, Travel + Leisure World's Best, AAA Four Diamond, Wine Spectator, Meetings Today, and more. La Boucherie is also a Michelin Guide recommended restaurant. The hotel offers a 70th-floor sky lobby, 13,000 sq. ft. fitness center, Club InterContinental Lounge, and outdoor pool, as well as over 100,000 square feet of indoor/outdoor meeting and event spaces, including a 21,500-square-foot elegant Wilshire Grand Ballroom. From intricate light fixtures inspired by L.A.'s infamous freeways to billboard-inspired headboards in each guest room reflecting L.A.'s classic beach towns, foothills, car culture and urban scene, the hotel aims to bring a fresh, iconic and elevated perspective of Los Angeles to travelers and locals alike. Role Purpose As Rooms Division Director you'll lead the front office and housekeeping departments to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures. Key Accountabilities People Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively Recommend or initiate any HR elated actions where needed Drive a great working environment for teams to thrive - connect departments to create sense of one team Interact with outside contacts: guests, vendors, and other contacts as needed Develop and maintain great working relationships with key clients and outside contacts to increase revenue Financial Oversee night audit function and preparation of daily financial reports. Prepare and submit statistical, performance, and forecast analyses and reports as required. Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control Use company systems and processes to maximize revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk Hit all personal/team sales goals and maximize profitability Help prepare the departmental budget and financial plans including the hotel marketing plan Guest Experience Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance their experience Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP's, large groups and other key guests Lead marketing efforts to up sell guests on hotel services, offerings, and amenities Ensure front office staff provides guests with prompt service, professional attention and personal recognition Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction. Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP's and other key guests, or other special guest needs Responsible Business Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel Effectively communicate and market aspects of the hotel that are sustainable or "green" and use information to gain new business opportunities Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel. Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts. Work with advertising agencies, consulting firms, and vendors to maximize advertising investments and ensure ads represent brand identity Raise the awareness and reputation of your hotel and the brand locally - occasionally acting as hotel representative for media related enquiries Identify improvements to marketing activities and overall hotel sales performance and work with other departments Ad-hoc duties - unexpected moments when we have to pull together to get a task done Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met. Perform other duties as assigned. May also serve as manager on duty. Accountability This is the top rooms division job in a large, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of front office and housekeeping employees Key Skills & Experiences Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience Must speak local language (s) Other languages preferred What We Offer The salary range for this role is $140,000 to $160,000. This range is only applicable for jobs to be performed in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered.

Created: 2026-03-04