Director, Enterprise Applications & Data

Director, Enterprise Applications & Data, IT Location: District of Columbia United States Project HOPE is an international NGO of more than 1000engaged employees and hundreds of volunteers who work in more than 25countries, responding to the world's most pressing global health challenges.Throughout our 60-year legacy, Project HOPE has treated millions of patientsand provided more than $3 billion worth of medicines to local health careorganizations around the world. We have helped build hundreds of healthprograms from the ground up and respond to humanitarian crises worldwide. Code of Conduct It is our shared responsibility and obligationto treat each other with respect, take affirmative steps to prevent mattersinvolving Sexual Exploitation & Abuse and Trafficking in Persons, and todisclose all potential and actual violations of our Code of Conduct, which mayinclude Conflicts of Interest, Fraud, Corruption, Discrimination orHarassment. Together we can reinforce a culture ofrespect, integrity, accountability, and transparency. POSITION SUMMARY: The Director of EnterpriseApplications & Data leads the modernization, integration, and governance ofProject HOPE's global enterprise systems and data ecosystem, ensuring platformssuch as ERP, CRM, HRIS, LMS, M365, and digital health systems are secure,scalable, interoperable, and aligned with organizational strategy. The roledrives the development of the enterprise digital operating model; strengthensglobal service delivery across HQ, regions, and country offices; and builds aunified architecture spanning applications, data, integrations, cloudalignment, and cybersecurity standards. Additionally, the Directoroversees enterprise data governance, responsible AI adoption, changemanagement, and digital skills development, ensuring that technologyinvestments translate to stronger program delivery, operational excellence,evidence-driven decision-making, and improved healthoutcomes. The position partners closely with programs, country, and functionalleaders to ensure technology becomes a true mission enabler-supportingmonitoring and evaluation, research, donor reporting, emergency response, andglobal health systems-while cultivating a culture of accountability,innovation, documentation, and continuous improvement across the digitalworkforce. PRINCIPAL RESPONSIBILITIES: 1. Enterprise Systems Strategy, Roadmap & Digital Operating Model Own the multi-year strategy and roadmap for ERP, CRM, HRIS, LMS, digital health systems, M365 web applications (including SharePoint / Intranet) and related business systems. Lead development and continuous refinement of the IT digital operating model, clarifying service roles, workflows, processes, and cross-team operating norms. Translate organizational strategy (2030 Strategy, MEL Strategy, digital health initiatives) into systems and data transformations that improve program quality, operational efficiency, and evidence-driven decision-making. Co-create technology priorities with Finance, HR, Programs, BD, Policy & Advocacy, and global country teams. 2. Service Delivery & Organizational Alignment Design and oversee the global service delivery model, including regional/country support alignment, tiered operations, escalation pathways, SLAs, and coverage frameworks. Partner with Infrastructure, Cybersecurity, and Helpdesk to ensure enterprise applications integrate seamlessly into a resilient, global IT support ecosystem. Drive adoption of enterprise processes for release management, change control, documentation, asset lifecycle governance, and operational excellence. 3. Digital Health, Program Systems & Mission Enablement Provide strategic leadership for program-facing digital platforms, including DHIS2, digital health tools, emergency response technologies, field data collection systems, and analytics platforms. Ensure enterprise systems support high-quality monitoring, evaluation, learning, research, donor reporting, and health outcome measurement. Partner with global health leadership to ensure program systems are interoperable, secure, future-ready, and aligned with global public health best practices. 4. Enterprise Data Governance, Quality, Stewardship & Protection Co-lead the Enterprise Data Governance Committee, establishing and maintaining data ownership, stewardship, quality standards, metadata practices, and lifecycle governance across global teams. Build and operationalize the enterprise data stewardship model-including data owners, data stewards, and functional data champions-to ensure accountability, consistency, and high-quality data across systems. Develop and drive adoption of enterprise-wide data governance frameworks, including data definitions, classification schemas, data catalogs, lineage documentation, and data quality controls. Support the Data Protection Committee, which is co-led by the CIO and General Counsel, by ensuring enterprise applications, workflows, and integrations comply with privacy, security, and regulatory requirements, in partnership with Legal, Cybersecurity, and Infrastructure teams. 5. Integration & Enterprise Architecture Leadership Own the enterprise systems integration strategy, including API governance, middleware, Power Platform, managed connectors, event-driven architectures, and cross-system automation. Ensure alignment between business requirements, enterprise architecture principles, cybersecurity standards, cloud modernization, and application lifecycle management. Partner with infrastructure and security teams to ensure systems are scalable, resilient, and aligned with Zero Trust principles. 6. Responsible AI Adoption, Automation & Innovation Lead enterprise adoption of AI-powered workflows, including Microsoft 365 Copilot, Azure OpenAI, Power Platform AI capabilities, and programmatic AI solutions for BD, donor intelligence, research, and field programs. Operationalize Responsible AI principles-including transparency, fairness, security, compliance, risk mitigation, and ethical safeguards. Maintain an organizational AI use-case pipeline, managing prioritization, readiness, risks, and adoption. Champion innovation and emerging technologies that strengthen mission delivery and organizational performance. 7. Change Management, Adoption & Workforce Digital Skills Lead enterprise technology change management, including communication, training, behavior change frameworks, and executive alignment. Develop and maintain a global digital skills capability framework, in partnership with HR, to uplift digital literacy across departments and country teams. Drive organization-wide adoption of new systems, policies, and processes through structured enablement, training programs, guides, and measurement. Build a culture of documentation, process consistency, and continuous improvement. 8. Vendor Ecosystem Strategy, Contract Optimization &Partnerships Oversee all major application and data vendor partnerships (e.g., Microsoft, digital health partners, systems integrators, managed services providers). Drive strategic sourcing, contract optimization, licensing rationalization, vendor performance management, and roadmap alignment. Evaluate and select technology solutions through rigorous technical, financial, security, and operational criteria. 9. Application Lifecycle Management & Operational Excellence Implement standardized and repeatable processes for: Release & deployment management Change management Issue escalation & incident resolution Environmental governance (DEV/TEST/UAT/PROD) Documentation and knowledge management Ensure application environments are well-governed, audited, monitored, secure, and aligned with cybersecurity incident response protocols. 10. Team Leadership & Global Capacity Building Build and lead a global, distributed applications & data team with diverse expertise across enterprise applications, analytics, data governance, integration, and support. Mentor and develop staff through capacity building, coaching, training pathways, and clear growth trajectories. Strengthen cross-functional and cross-regional collaboration across HQ, regions, and country offices. MINIMUM QUALIFICATIONS: Bachelor's degree in Information Systems, Computer Science, Engineering, Data Management, or related field. 10+ years of progressive experience managing enterprise systems, business applications, data platforms, or digital transformation programs. 5+ years of leadership experience managing technical teams, vendors, and complex cross-functional initiatives. Demonstrated experience with major enterprise systems (ERP, CRM, HRIS, LMS) and cloud-based platforms, especially Microsoft 365, M365 Copilot, and Power Platform. Strong background in data governance, enterprise integration, data quality, and enterprise architecture principles. Experience leading organizational change, technology adoption, process transformation, and global team alignment. PREFERRED QUALIFICATIONS: Master's degree (MIS, MBA, Data Management, Public Health Informatics, or related). Experience in nonprofit, humanitarian, or global health organizations. Professional certifications such as PMP, ITIL, TOGAF, CDMP, Prosci, or equivalent. Experience implementing responsible AI, AI-enabled program workflows, or data-driven public health systems. Demonstrated success building cross-country, multi-year digital transformation programs. PHYSICAL DEMANDS ANDWORK ENVIRONMENT: The physical demands and work environmentcharacteristics described here are representative of those that must be met byan employee to successfully perform the essential functions of this job. Reasonableaccommodation may be made to enable individuals with disabilities to performthe essential functions. Physical demands: While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment. Must be able to communicate in verbal and written form and must be able to travel internationally. Project HOPE employees may be required to travel or work in countries where working conditions are classified as "hardship." Work environment: Belowis a general list and may not include all needed Typical office environment with exposure to a minimal noise level. Emergency deployments may be in resource-deprived environments with austere living conditions. Travel for extended periods may be by air and/or other modes of transportation. While international travel is not a regular part of every job, programmatic needs may require it intermittently. Project HOPE employees may be required to travel or work in countries where working conditions are classified as "hardship." Salary range starts at $ per year. Compensation for the role is dependent on several factors,including a candidate's qualifications, skills, and experience. Project HOPEoffers comprehensive benefits as part of the total compensation package,including health, dental, vision, and life insurance, 403(b), paid leave, andmuch more. For more information about our benefits, please visit our benefitspage. Due to the large number of inquiries, we receive, onlycandidates who have met the required experience & qualifications for thisposition will be considered. No phone calls please. However, since we are active around the world in the fieldof public health, we may wish to retain your CV in our database forother/future opportunities, unless you direct us otherwise. Notice to applicants: Project HOPE does not conduct directsolicitation/recruitment via email. Project HOPE never asks job applicants forpayment or financial information at any stage of the recruitment process.Project HOPE will never send you a third-party check and ask you to cash it. Ifyou have been recruited via email, pleasecontact Thank you very much for your interest in Project HOPE.

Created: 2026-03-04