Policy Service Processor

The Policy Service Processor answers payroll questions and resolves problems initiated by insureds via telephone and mail. Most questions concern payroll changes and billing which may require research or referral to resolve. Your Impact: Verifies eligibility for payroll deduction program. Administers payroll deduction billing for assigned clients and products in accordance with company policy and procedure on a computerized system. Audits client reports to identify payroll deduction discrepancies, e.g., missing deductions or changes in deduction amount; researches and resolves discrepancies. Makes outbound calls to non-pay customers, researches, and makes informed decision whether to reinstate or make cancellations. Follow up on terminated accounts and generate refunds as needed. Performs related clerical and clerk duties as required; applying money, evaluating problems, applying credit card payments. Opens and prepares mail for scanning. Works directly with accounting and/or carriers to resolve payroll payment/reporting discrepancies. Provides accurate information to insured, in accordance with company policy; researches when necessary, i.e., use computerized system to verify payroll billings & payments received. Immediately reports escalated problems, service errors or anomalies to supervisor or team lead to effect prompt resolution. Takes initiative to contribute to development of long-term solutions to prevent recurring or similar errors or problems, with a "customer first" philosophy. Set up payment option plan in the system and generate appropriate letter. Responds to member/client inquiries and resolves problems professionally, accurately and on a timely basis. Refers questions to an appropriate resource if unable to resolve problem. Successful Candidates Will Have: High School Diploma or GED. Strong PC user skills with various computer software programs including - MS Word, MS Outlook, and MS Excel experience is desired. Previous professional background in a customer service, call center, collections, or similar work environment. Insurance experience is highly desirable but not required. One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. For more information, please visit one80.com. If you have any questions about this posting, please contact . Pay Range: $17.00 - $18.00 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .

Created: 2026-03-04