Scheduler

At PEARCE, we've got a career for you! Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world's largest commercial real estate services and investment firm. To learn more about Pearce visit Your Impact As an Account Coordinator at Unified Power, you're the operational heartbeat between our customers and our field, logistics, and procurement teams. You'll turn urgent service needs into well-orchestrated work orders, align the right resources (field engineers, subcontractors, OEMs, and direct-ship vendors), and keep stakeholders informed from first contact to completion. Your ability to prioritize, communicate clearly, and execute under pressure ensures uptime for mission-critical infrastructure across data centers, telecom, healthcare, government, education, and more. Core Responsibilities Customer Liaison & Communication Serve as the primary point of contact via phone and email; acknowledge and respond within business-hour SLAs. Provide accurate status updates, documentation, and post-service follow-ups to ensure customer satisfaction. Order Creation & Scheduling Create Sales Orders and Work Orders for emergency, demand, and preventative maintenance during business hours. Schedule work based on skill set, customer requirements, site access constraints, and engineer availability while maintaining utilization targets. Resource Coordination Coordinate internal/external resources including field engineers, subcontractors, OEMs, and direct-ship vendors (e.g., battery shipments). Align parts, logistics, and site readiness with scheduled work; mitigate conflicts or delays proactively. Procurement & Logistics Follow-Through Partner with procurement and logistics to track part status and ETAs; adjust schedules to meet deadlines. Ensure required documentation (POs, SOWs, permits, site contacts) is captured and communicated. After-Hours Incident Closure Collaborate with the District Field Manager to review after-hours emergencies from the prior period; confirm service completion and customer approval. Quality, Compliance & Documentation Maintain accurate records in company systems (e.g., NetSuite or similar). Uphold customer-specific requirements, safety protocols, and internal process standards. Continuous Improvement Identify recurring issues, bottlenecks, or data gaps; recommend process enhancements to improve cycle time and first-time-fix rates. Core Experience Education & Experience Associate degree preferred-or equivalent experience-with 1-3 years in customer service, project coordination, dispatcher, or service operations role. Execution Under Pressure Proven success operating in high-demand, time-sensitive environments with competing priorities. Communication & Customer Focus Excellent written and verbal communication; confident interfacing with customers and cross-functional teams. Strong customer orientation with reliable follow-up and issue resolution. Organization & Problem Solving Demonstrated ability to organize workloads, manage multiple work streams, and resolve scheduling/resource conflicts. Detail-driven with strong problem analysis and tactical execution. Tools & Systems Proficient with Microsoft Word, Excel, and PowerPoint; experience with Salesforce or a similar ERP/CRM is a plus. Team & Mindset Collaborative, self-motivated, and accountable; able to work effectively with field, procurement, and leadership stakeholders. High attention to detail; balances tactical urgency with strategic scheduling efficiency. Location: 4715 Arcadia Dr, Frederick, MD 21703 6911 Golden Ring Rd. Baltimore, MD 21237 What We Offer Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment. We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Learn more about us at

Created: 2026-03-04