CORP - Account Coordinator

Job Description Location: Hybrid (Houston, TX preferred) In Office (M/T/W/Th) Account Coordinator Alternative Channel Business Development Work Environment: Fast-paced, cross-functional, highly collaborative commercial organization supporting strategic growth initiatives across non-traditional sales and marketing channels. Position Summary The Account Coordinator supports the Alternative Channel Business Development team by providing operational, analytical, and relationship-management support for a portfolio of strategic partners, third-party vendors, and internal business stakeholders. This role plays a key part in ensuring the successful execution of channel programs, partner onboarding, reporting, and the overall management of day-to-day business development activities. The ideal candidate is detail-oriented, service-oriented, and highly organized with strong communication skills and the ability to collaborate across sales, marketing, compliance, data analytics, and operational teams. Key Responsibilities Partner & Channel Support Serve as the primary coordination point for assigned alternative channel partners (e.G., retail partnerships, referral networks, home services alliances, technology partners). Support onboarding processes including documentation collection, contract routing, compliance checks, and operational setup. Provide timely partner updates, assist with inquiries, and ensure SLA adherence and a white-glove experience. Operational Coordination Maintain and update partnership calendars, meeting cadences, project trackers, and communication logs. Assist with planning and executing partner engagement activities, business reviews, and status meetings. Coordinate cross-functional input for deliverables involving Sales, Marketing, Legal, Supply Chain, Operations, and Data Analytics. Data, Reporting & Analysis Pull and analyze partner performance metrics (conversion rates, sales volume, channel performance, customer acquisition costs, etc.). Prepare weekly/monthly dashboards, scorecards, or internal partner health summaries. Identify trends, gaps, and opportunities based on partner performance and market insights. Process & Documentation Management Maintain documentation repositories, SOPs, and partnership playbooks. Ensure accuracy and consistency of partner records, contracts, and compliance artifacts. Support process improvement initiatives that streamline channel operations and enhance partner experience. Communication & Coordination Draft internal and external communications, meeting agendas, recaps, and follow-up action items. Facilitate issue resolution by coordinating escalation paths between partners and internal teams. Provide high-touch customer service, ensuring proactive communication and accountability. Qualifications Required 2 4 years of experience in account coordination, channel operations, business development support, or partner management, preferably in energy, technology, telecom, or B2B services. Must have experience in digital marketing, .Com/e-commerce platforms, and marketing communications. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Excellent written and verbal communication skills. Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and collaboration tools (Teams, SharePoint, etc.). Ability to analyze data and create clear, concise reports or dashboards. High level of professionalism, reliability, and attention to detail. Preferred Experience supporting partnership programs, indirect sales channels, or alternative business development models. Prior experience within a Fortune 100, highly regulated, or energy-sector organization. Familiarity with CRM systems (Salesforce preferred). Knowledge of compliance-driven environments (contract terms, documentation governance, etc.). Soft Skills Strong relationship-building capabilities. Customer-first mindset and polished service orientation. Critical thinking and the ability to anticipate partner needs. Adaptability and comfort with ambiguity. Proactive problem solver with strong follow-through. Success Metrics On-time delivery of partner reporting and internal updates. Accuracy of documentation and partner setup. Partner satisfaction and reduced escalations. Improved channel efficiency and contribution to revenue growth. Meet Your RecruiterHritika Raghuwanshi

Created: 2026-03-04