Customs Specialist

Customs Specialist Description - Description - This role will be responsible for managing import and export Operations in North America with primary focus in the U.S. and Canada. The role requires a solid understanding and application of import regulations (US import regulations are a must). Activities will include, but not be limited to: Reviewing and identifying Customs compliance issues Operational escalations Managing customs brokers, including QBRs and SOPs Maintaining/publishing trade-related metrics Establishing and leading relationships with cross-functional partners to embed operational trade compliance concepts and requirements Proactively identifying value-add opportunities to improve cross-border operational efficiencies, minimize compliance risks, and reduce costs Serve as trade compliance subject matter expert, including monitoring and communicating pertinent trade-related regulatory changes and, when necessary, ensuring that process updates are made, communicated, and implemented Providing advice and guidance concerning trade matters to global stakeholders Coordinating and communicating country and business-specific cross border requirements Leading and/or representing the team in projects to support trade-related process/practice enhancements Establishing and deploying best practices and facilitating internal and external training to teams/vendors that directly or indirectly manage activities that impact export and import compliance Developing, documenting, maintaining, and driving enforcement of policies and procedures regarding trade (including Classification, Country of Origin, Valuation and Recordkeeping) Performing compliance performance and risk assessments of HP vendors and driving implementation of corrective actions Establishing vendor Key Performance Indicators (KPIs) and Balance Score Cards (BSCs) relative to trade compliance and import/export performance Serving as primary point of contact for brokers and forwarders Mining and analyzing data to enable trade compliance management, including quantification of commercial risk, and other metrics Knowledge, Skills & Qualifications 5+ years' experience in Customs regulations, clearance, and brokerage preferably in technology environment Knowledge and understanding of Tariff Classifications and Country of Origin Strong project management and prioritization skills Strong Microsoft Office skills (Excel, PowerPoint, etc.) skills BA/BS in international business or related fields /MS or MBA preferred Demonstrated knowledge and understanding of import and export operations compliance in the US, including use of special programs, country of origin, HTS, ECCN, customs valuation Experience in developing and deploying process improvements and best practices across organizational functions with a strong focus on results Strong presentation, communication, and teamwork skills Demonstrated experience working with and managing multiple vendors and fundamental understanding of supply chain/logistics Preferred Qualifications: Experience with SAP a plus Experience with supply chain security programs such as the CTPAT, OEA, etc. Experience with Duty Drawback Self-starter, ability to work cross-functionally and collaboratively in a fast-paced, changing environment Structured problem solving - ability to take a large, complex problem and break it down into components Facilitation - ability to work with several organizations with differing needs and develop an agreed upon solution to meeting the requirements Partnership/teamwork - ability to work well with a variety of people and be flexible to take on different roles/responsibilities as projects change Supervisory skills, including delegation, training, and evaluating performance a plus Pay & Benefits The pay range for this role is $65,600 to $101,000 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave US benefits overview The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Supply Chain & Operations Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

Created: 2026-03-04