Customer Service Representative - Parts

Create a positive customer experience with exceptional communication skills and follow-up via telephone, email, etc. Identify customer needs, and help them select the correct parts for their eqpt Provide advice and guidance on parts compatibility and function Issue quotes as necessary, follow-up on quotes, etc. Become proficient with business systems and tools such as ERP, drawing viewers, databases, UPS world ship, printers, scanners, etc. Process customer purchase orders, and be diligent with promise dates Coordinate and communicate cross-functionally as needed with Purchasing, Planning, Manufacturing, Engineering and Shipping. Work closely with field service technicians and dealer reps to ensure that they have the needed parts for scheduled customer visits. Make proactive parts sale contact with customers and dealers. Other duties as assigned by MGMT. Requirements Proficient with Office Suite. Proper Phone Etiquette Proficient in ERP system preferred. Good communications systems a must. Good organizational skills. Benefits Medical Dental Vision 401K / 401K Match Life Insurance EAP Paid Time Off

Created: 2026-03-04