Area Manager

Join a team that truly values its people! Bring your talents to Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus has always been delivering high-quality brands and on-trend merchandise at extraordinary savings, all while providing an exciting treasure hunt experience for our customers. As part of our team, you will experience: Success: Our winning team pursues excellence while learning and evolving. Career growth: We develop industry-leading talent because Ross grows when our people grow. Teamwork: We collaborate to solve challenges and find the right solutions together. Diversity, Equality & Inclusion: We celebrate the diverse backgrounds, identities, and ideas of our team and community, as our differences make us stronger. Our corporate headquarters are situated in Dublin, CA, with additional offices in key markets such as New York City, Los Angeles, and Boston, alongside 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning and development opportunities for our teams. GENERAL PURPOSE: The Area Manager is a vital member of the Store Leadership team responsible for overseeing a specific area of the Store and ensuring the smooth operation and supervision of the Store when acting as the Manager on Duty. Responsibilities include opening and closing the Store, supervising Associates, and maintaining a welcoming and easy-to-shop environment. The Area Manager ensures proper merchandise presentation and upholds cleanliness standards at all times while executing and overseeing Company operational processes. ESSENTIAL FUNCTIONS: Safety & Security: Prioritizes safety first, practicing safe behaviors in all activities. Maintains high awareness on the sales floor to ensure a safe and secure shopping environment. Is responsible for building security, including entrance/exit control, EAS device checks, and overall safety compliance. Addresses any unsafe conditions immediately. Ensures customer safety through accident prevention measures and emergency procedure protocols. Customer Service: Treats all Customers, Associates, and leaders with respect and courtesy at all times. Exemplifies friendliness and professionalism, recognizing Associate achievements through Company programs. Brand Representation: Maintains and represents the Company brand professionally. Ensures compliance with the Company Dress Code both personally and among Associates. Upholds high cleanliness and merchandising standards throughout the Store. Merchandising: Ensures that recovery, sizing, and markdowns are completed according to Company standards. Facilitates the receipt and processing of merchandise swiftly and efficiently. Responsible for maintaining organization in all Stockrooms. Executes floor moves and promotional signage as needed. Loss Prevention: Adheres to the Loss Prevention Awareness Program and maintains customer service presence to reduce loss. Safeguards confidential information, cash, and merchandise with integrity. Front End Operations: Implements Company Best Practices at the Front End, ensuring Associates meet efficiency and friendliness standards. Trains and coaches Associates on register operations and policies. Fitting Room Oversight: Maintains cleanliness and organizes Fitting Rooms while ensuring compliance with all garment tag policies. Administrative Duties: Oversees cash handling and payroll administration in alignment with Company policies. Assists the Store Manager with various other administrative tasks as needed. COMPETENCIES: Manages work processes effectively. Demonstrates business acumen. Plans, aligns and prioritizes tasks efficiently. Builds and develops talent. Collaborates effectively with others. Leads by example. Communicates effectively across all levels. Ensures accountability in execution. QUALIFICATIONS: Excellent verbal communication skills. Proficient in English. Prior customer service and supervisory experience preferred. Familiarity with point-of-sale equipment. Able to perform basic math calculations commonly used in retail. Available to work evenings and weekends. PHYSICAL REQUIREMENTS: Ability to use Store equipment effectively. Available to spend up to 100% of working hours standing and moving throughout the Store. Able to bend, squat, kneel, and lift as necessary. SUPERVISORY RESPONSIBILITIES: Retail Associates and Stockroom Leads (as applicable). DISCLAIMER: This job description summarizes the main duties and responsibilities of the position. It is not an exhaustive list of all tasks that may be assigned. Contents may be adjusted at management's discretion. Ross is an equal employment opportunity employer, dedicated to attracting and developing a diverse workforce driven by skills and abilities. COMPENSATION AND BENEFITS: The base pay for this role ranges from $19.45 to $19.95. Actual pay may vary based on experience and skills. Employees can enjoy benefits like accident insurance, associate discounts, 401K options, and access to medical, dental, and vision coverage for full-time Associates.

Created: 2026-03-04