Operations Supervisor II

OPERATIONS SUPERVISOR II WHAT IS THE OPPORTUNITY? Join our team as an Operations Supervisor II, where you will play a vital role in guiding and supporting the operations team in our back office. You will assist the Operations Supervisor or Manager in managing, developing, and motivating colleagues, all while ensuring our operations adhere to the highest standards and comply with Bank policies and procedures. Build strong relationships with both internal teams and our customers, providing exceptional service as you gain supervisory experience in this rewarding role. WHAT WILL YOU DO? Oversee the daily activities within your assigned area, effectively prioritizing tasks and resolving any issues that arise. Utilize your technical and business expertise to tackle complex operational challenges. Ensure quality controls are in place for financial products and services, maintaining operational integrity. Lead and inspire your team, motivating colleagues through training, coaching, and professional development. Identify training needs and facilitate training for the team. Ensure compliance with all legal and regulatory standards as well as CNB policies and procedures. Proactively suggest improvements to operational procedures and support implementation efforts. Apply in-depth knowledge of systems and processes to address quality issues, reinforcing overall team performance. Exercise signing authority for operational approvals within established limits. Keep your knowledge of bank policies and procedures current. Provide outstanding customer service, acting as a resource for both internal and external clients. Ensure your team adheres to CNB compliance guidelines. Communicate ideas and concepts clearly and effectively, both verbally and in writing. Perform additional responsibilities as assigned. WHAT DO YOU NEED TO SUCCEED? Required Qualifications At least 4 years of experience in Banking Operations within a financial institution. A minimum of 2 years of experience in supporting and maintaining commercial cards. Additional Qualifications Ability to work independently while performing functional duties. Strong interpersonal skills with the ability to engage with all levels of bank personnel and customers; excellent verbal and written communication capabilities. Proficient in PC usage. Adept at handling problem situations with colleagues and clients effectively. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $25.93 - $41.43 per hour, commensurate with skills, experience, and location. This position is eligible for bonuses and commissions. Benefits and Perks Comprehensive health coverage including Medical, Dental, and Vision plans starting the first of the month after your start date. Generous 401(k) plan with company matching contributions. Career development through Tuition Reimbursement and various internal training resources. Valued time off benefits including vacation, sick leave, and volunteer time. Specialized health benefits for family planning, and supportive programs for cancer, diabetes, and musculoskeletal issues. Career mobility support from a dedicated recruitment team. Engagement in Colleague Resource Groups for networking and community involvement. For more information on the benefits we offer, please review our benefits details. ABOUT US Since our founding in 1954 by entrepreneurs for entrepreneurs, City National Bank has always aimed higher to support our clients, colleagues, and communities. We pride ourselves on our integrity, commitment to community, and exceptional client relationships. As a proud subsidiary of the Royal Bank of Canada, we continue to offer dynamic opportunities within a thriving company culture. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank embraces diversity and is devoted to fostering an inclusive environment where all forms of diversity are valued. We are an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected basis under applicable law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. Employers violating this law may face penalties. Represents basic qualifications for the position. To be considered, candidates must meet the required qualifications. We accept applications on an ongoing basis until the position is filled. Unless otherwise specified as fully remote, you will be required to report to a designated City National location, which is an essential job function.

Created: 2026-03-04