Team Leader Assistant

Join Us at H&R Block At H&R Block, we are passionate about empowering people through support and inspiration. Our mission is to help clients, associates, and communities thrive everywhere. We foster a high-performing, inclusive culture where every individual feels valued and connected. As part of our long-term transformation plan known as Block Next, we are committed to innovation, enhancing client experience, and achieving sustainable growth in our industry. If you are someone who embraces challenges and is eager to make a positive impact in your community, consider this opportunity! A Day in the Life As a Team Leader Assistant, you will support a retail office during the busy tax season, ensuring we exceed client expectations while guiding daily operational activities. Your flexible part-time schedule begins in late fall, transitioning to full-time from January through April. What We Value Prior experience supervising or managing a team. A proven track record of delivering exceptional customer experiences. Your Responsibilities Assist the Multi-Unit Team Leader as an onsite contact for both associates and clients, ensuring high-quality service that highlights the value of H&R Block. Ensure all tax office associates are delivering an outstanding client service experience, addressing any escalations to the Multi-Unit Team Leader or District General Manager when necessary. Act as the go-to person for any escalated client service issues at the office. Manage client scheduling and resolve conflicts, escalating as needed. Lead from the front desk, engaging with clients and enhancing their overall experience. Oversee daily activities, guaranteeing staff schedules and the timely completion of tasks while maintaining quality standards and meeting objectives. Conduct daily huddles to relay crucial information to office associates. Your Qualifications Experience in customer service or a similar role. Strong organizational skills, adept at managing day-to-day office operations. Customer-focused mindset with excellent communication abilities. Proficiency in MS Office and comfortable with computer use. Ability to work independently with minimal supervision. Flexibility to work 40 hours a week, adapting to business needs. High school diploma or equivalent. Why Choose H&R Block? We prioritize the well-being of our employees through a robust benefits program tailored to meet diverse health, wellness, and financial needs. Access to an Employee Assistance Program offering Health Advocate services. Participation in our Wellbeing program, BetterYou, to help establish healthy habits. Support for neurodiversity and caregivers for you and your family. Discounts on everyday necessities and services. Additional benefits include Medical Coverage, a 401k Retirement Savings Plan, and an Employee Stock Purchase Plan, subject to eligibility. Join Our Community At H&R Block, we are dedicated to realizing a Connected Culture based on trust and collaboration, creating an environment where everyone feels safe to be their true selves. You will be welcomed into a remarkable workplace recognized globally for its positive atmosphere, surrounded by colleagues committed to mutual growth and support. Equal Opportunity Employer H&R Block celebrates and welcomes diversity in the workplace, regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re ready to make a difference, H&R Block is the right place for you.

Created: 2026-03-04