Customer Scheduling Coordinator

Benefits/Perks Competitive, biweekly pay Performance based raises Retirement Plan (401K) Major Medical Insurance Dental/Vision Insurance Colonial Life Insurance Policies Paid time off Paid Holidays Family culture Job Summary: Window World Customer Contact Coordinators (CCs) work with both current and future customers in a variety of tasks. The CCs day will fly by while handling inbound/outbound calls, scheduling appointments and entering data. We're looking for energetic and positive people with a customer-first mentality to create positive experiences for all Window World customers. All of this within a fun filled team culture. Role and Responsibilities: At Window World, we take pride in our customer service! As the Window World of Youngstown Contact Coordinator, you will be responsible for the following: Handle inbound and outbound calls using genuine phone etiquette. Maintain knowledge of products and services. Convert customer inquiries from phone, email, and text into in-home sales appointments. Manage multiple Window World locations in one system. Accurately create and update customer information and leave notes in a CRM. Maintain a well-organized and professional workspace. Work as a team to get the work for the day handled. Additional Notes: Window World Penn-Ohio is a replacement window company. We also have products including doors and siding. We value our customers and are dedicated to serving them. All responsibilities above should be held at a top-level standard and level of professionalism.

Created: 2026-03-04