IT Help Desk Technician

IT Help Desk Technician – Join Our Mission to Improve Rural Mental Health Care!Rural Psychiatry Associates is seeking an experienced IT Help Desk Technician to join our growing team! If you are a technology-focused professional who enjoys problem-solving, supporting users, and ensuring reliable systems in a fast-paced healthcare environment, this is an opportunity to make a meaningful impact.Why Join Us?At Rural Psychiatry Associates, our mission is to deliver high-quality mental health care to communities with limited access to services. We provide in-person and telemedicine care to patients of all ages through hospitals, clinics, schools, and senior living facilities across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska.Our IT team plays a critical role in supporting both clinical and administrative operations. As an IT Help Desk Technician, you will help ensure our technology systems run efficiently so our providers and staff can focus on patient care.The Role: What to Expect Location: Based in our Fargo, ND officeFrontline IT Support: Serve as the primary point of contact for staff experiencing hardware, software, or system issuesSystem Management: Support, maintain, and optimize IT systems across the organizationCollaboration: Work closely with administration, staff, and partner sites to meet IT needs Key Responsibilities Provide Help Desk Support: Troubleshoot and resolve hardware, software, and system issues for employeesInstall & Maintain Equipment: Set up computers, peripherals, and software for new and existing staffStaff Training: Train employees on IT systems, software, and best practicesAssess IT Needs: Evaluate staff requests and recommend appropriate solutionsSystem Analysis & Improvement: Conduct quality analysis of IT systems and develop compare/contrast proposals with recommendationsVendor & Resource Coordination: Obtain outside IT resources when neededCommunication & Reporting: Initiate actions and communicate unusual or critical IT issues to AdministrationProject Leadership: Lead IT-related projects as assignedPartner Site Support: Work with partner locations to ensure systems are connected and functioning properlyMeeting Participation: Attend meetings to address and appropriately direct IT-related issues What We're Looking For Associate's degree in Information Technology required; Bachelor's degree in a related field preferred3–5 years of IT experienceStrong working knowledge of computer hardware, software, and network systemsExcellent problem-solving and analytical skillsStrong communication skills with the ability to support both technical and non-technical usersAbility to manage multiple priorities in a fast-paced environmentHighly organized, self-motivated, and able to work independentlyWillingness to adapt to new technologies and evolving organizational needs What We OfferAs we support and care for our patients, we also prioritize the well-being of our team members. Our benefits include: Medical, Dental & Vision InsuranceLong & Short-Term Disability InsuranceLife InsuranceFlexible Spending Accounts401(k) Retirement PlanGenerous Paid Time Off (accrual based on hours worked)Paid Holidays If you're looking for a rewarding IT career where your work directly supports access to mental health care in rural communities, apply today!

Created: 2026-03-04