Top Skills & Years of Experience: • 3–5 years of experience in capacity planning, workforce planning, service operations analytics, or a related operational planning role • Ability to analyze operational data and translate findings into actionable staffing or workload recommendations • Experience supporting forecasting or capacity planning in a customer service, contact center, or operational environmentOther required Skills: • Experience building or refining forecasting models using historical data and demand assumptions • Experience supporting process improvement or operational efficiency initiatives