Scrum Master Patient Strategy /Patient Services

Must Have Technical/Functional Skills • 8+ years of experience as a Scrum Master or Agile Delivery Lead. • Experience supporting or delivering initiatives in pharma commercial, patient engagement, patient services, or related healthcare programs. • Strong understanding of patient services workflows (onboarding, benefits, adherence). • Experience working in regulated pharma commercial environments. • Excellent facilitation and stakeholder management skills. Roles & Responsibilities • Act as Scrum Master for one or more Agile teams delivering Patient Services / Patient Strategy solutions. • Facilitate all Agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives). • Support execution of initiatives related to: o Patient onboarding and enrollment o Benefits investigation and access services o Patient adherence and persistence programs o Patient support services (PSP / HUB models) • Remove impediments related to cross-functional dependencies (Commercial, IT, Compliance, HUB vendors). • Work closely with Product Owners and BSAs to ensure backlog items reflect patient-centric outcomes. • Track and report delivery metrics (velocity, sprint health, risks, depende ncies). • Ensure Agile delivery aligns with pharma compliance, including GDPR/HIPAA, consent management, and MLR processes. • Support coordination across multiple teams and vendors involved in patient services execution. Salary Range $150,000-$170,000 year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1

Created: 2026-03-04