Administrative Assistant III

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Administrative Assistant III Job Title: Administrative Asst III Agency: Health & Human Services Comm Department: Professional Review Posting Number: 14134 Closing Date: 03/09/2026 Posting Audience: Internal and External Occupational Category: Office and Administrative Support Salary Range: $3,599.81- $3,599.81 Pay Frequency: MonthlySalary Group: TEXAS-A-13 Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 10% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN YN,YNS General Description: Performs advanced administrative support and technical program assistance at the direction of the unit managers. Performs database management and entry. Performs telephone coverage via the provider licensure and certification call center. Provides basic and intermediate level instructions and information to callers. Prepares routine correspondence. Processes incoming mail and faxes and distributes or emails to appropriate staff. Coordinates meetings and scheduling on behalf of the unit manager. Essential Job Functions: EJF 1: (40%) Administrative Tasks: Provides administrative support to the unit manager and program staff. Performs entry and filing as needed. Provides telephone coverage via the provider licensure and certification call center. Provides basic and intermediate level instructions and information to callers. Prepares routine correspondence. Processes incoming mail, email and faxes and distributes or emails to appropriate staff. Coordinating and scheduling meetings. EJF 2: (10%) Occupancy Corrections: Review and process occupancy corrections, review supporting documentation for accuracy. Communicate with providers regarding outstanding documentation and compliance requirements. Escalates non-compliant facilities for vendor payment hold. EJF 3: (10%) Records Management: Evaluates, reviews, updates, and maintains records. Classifies, stores, accesses, and retrieves records and information. Scan, stores and indexes records. EJF 4: (10%) Database Management: Ensures critical information into various systems to facility licensure. Maintains and updates application and license data in the Monthly Occupancy Reporting Tool (MORT). EJF 5: (15%) Customer Service: Interprets and communicates licensing requirements to internal and external stakeholders, orally and in writing. Provides highly complex technical assistance and consultation regarding program requirements and resolves customer concerns. Provides rule and policy interpretation to applicants, their representatives, and the general public. Provides oral and written customer service, answers program rules and policy questions, and provides information relative to Medicaid bed allocation and occupancy reporting. Performs unit telephone coverage through the provider licensure and certification call center. EJF 6: (5%) Court Testimony: Testify in court related to the licensure and certification process as needed. EJF 7: (10%) Other Duties as Assigned: Performs other duties as assigned in order to ensure services are provided. Willingly completes other duties as assigned within time frames and minimum standards established by supervisor at the time of the assignments. Obtains supervisor clarification and assistance as needed to complete task. Registrations, Licensure Requirements or Certifications: N/A Knowledge, Skills, and Abilities (KSAs): Skill in providing customer service Skill in use of Microsoft Office. Ability to prioritize workload with little or no supervision. Ability to work well with others, including establishing and maintaining effective relationships Ability to work under pressure in a fast-paced, deadline-oriented environment. Ability to effectively communicate Initial Screening Criteria: High school diploma or GED Equivalent Experience with computers and software, such as MS Word, MS Excel, and MS PowerPoint Experience in maintaining records, files or logs; including filing, retrieving, or purging. Additional Information: Applicants must disclose any potential conflicts of interest, including outside employment (moonlighting), volunteer activities, and family and business relationships. Regulatory Services employees are prohibited from moonlighting/volunteering in Regulatory Services division-regulated providers. The LTCR area prohibits outside employment with any entity that HHSC regulates and or contracts with. Telework Disclaimer: This position is eligible for partial telework in accordance with applicable HHSC policies. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need. Applicants must meet HHS telework standards and provide, at their own expense, high-speed internet access, and a dedicated workspace. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Created: 2026-03-04