Patient Registrar

Below mentioned is the job description for your reference: Position: Patient Registration Representative I Department: Admitting / Outpatient / Emergency Duration: 13 Weeks /3 Months Schedule: Admitting - 5x8, 11:00 AM - 7:30 PM Location: 12401 Washington Blvd, Whittier, CA 90602 Important Scheduling & Training Requirement Must have full-day availability for the first two (2) weeks for initial training. Initial training requires morning availability for computer access, hospital orientation, and departmental onboarding. Schedules are not fixed. Staff schedules are based on departmental needs and may vary week to week due to vacation coverage, census, or operational demands. While consistency is attempted, flexibility is required. Position Summary The Patient Registration Representative I performs all tasks related to pre-registration and registration of inpatient and outpatient services. This role ensures accurate patient information, insurance verification, and upfront collections while delivering exceptional customer service. The position includes interviewing and screening uninsured patients for Hospital Presumptive Eligibility (HPE) and Uncompensated Care Programs, assisting with Medi-Cal applications, and maintaining accurate documentation in compliance with state and federal regulations. Emergency Registration Representatives will expand registration expertise while developing fundamental financial counseling skills, including knowledge of PIH Health's diverse financial assistance programs. Required Skills & Qualifications Core Competencies Excellent written and verbal communication skills Strong attention to detail and accuracy Ability to multitask in a fast-paced, high-pressure environment Strong analytical and problem-solving skills Ability to act independently and make sound decisions Exceptional customer service and phone etiquette Technical Skills Strong computer skills Proficient in Microsoft Word and Excel Ability to navigate multiple systems/screens efficiently Typing speed 45+ WPM required Knowledge & Experience 1+ year of medical office or hospital experience preferred Medical terminology strongly preferred Insurance knowledge required Insurance billing experience strongly required Knowledge of HIPAA regulations with strict adherence Additional Requirements Ability to travel to off-site locations (Outpatient / Financial Counseling roles only) Valid Driver's License (if applicable) Bilingual Spanish or Mandarin preferred EDUCATION & TRAINING High school diploma or equivalent required Continuing education preferred One year experience in a high-volume healthcare or medical office setting required Completion of HPE Comprehensive Training Program and Certification required DUTIES & RESPONSIBILITIES Compliance & Safety Maintain strict confidentiality of patient information per HIPAA and hospital policies Ensure a safe patient environment and follow all safety practices Adhere to all hospital, departmental, and regulatory policies Guest Relations & Customer Service Greet patients, visitors, and staff courteously and professionally Introduce self by name and use "How can I help you?" as the first interaction Explain registration, screening, and eligibility processes clearly Utilize translation services (including Stratus) when necessary Maintain professional appearance per department dress code Registration & Documentation Accurately register patients within required timeframes Verify insurance eligibility and demographic information Scan and upload all required documentation into Access Manager Prevent duplicate medical record creation Obtain all required consents and signatures Productivity Standards Emergency Department: 15-20 registrations per 8-hour shift Complete registration within 30 minutes of patient arrival to bed Admitting / Outpatient: 18-20 full registrations or 30 pre-registrations per shift Register patients within 15 minutes of arrival Front Desk / OB Admitting: 15-18 registrations per shift Schedule OB procedures in Enterprise Scheduling System Financial Screening & Collections Conduct HPE and Uncompensated Care screenings Assist patients with Medi-Cal and financial assistance applications Collect co-pays, coinsurance, and self-pay liabilities per policy Use Patient Payment Estimator (PPE) and Healthcare Payment Management system Educate patients on insurance coverage and financial responsibility Flexibility & Teamwork Willingness to work across all registration departments Adjust schedule based on departmental and census needs Support coworkers and assist patients as needed Growth & Development Participate in Performance Improvement initiatives Engage in ongoing education and training Demonstrate interest in career advancement (Registration Rep II / Financial Counselor) Encouraged to obtain AAHAM CRCS Certification Attendance & Timekeeping Maintain satisfactory attendance and punctuality Follow PTO, call-off, and timekeeping policies Accurate Kronos clock-in/out required Limit Time Correction forms per policy

Created: 2026-03-04