Associate Account Services Coordinator - California

JOB DESCRIPTION At Delta Dental, our success is built on strong relationships, operational excellence, and an unwavering commitment to our customers. As an Associate Account Services Coordinator, you will play an essential role in delivering on that promise. This position is ideal for a detail-oriented professional who thrives behind the scenes yet understands the direct impact their work has on client satisfaction and retention. You will serve as a key partner to Account Managers and Account Services Coordinators, ensuring client requests are executed accurately, efficiently, and with a service-first mindset. From benefit summaries to administrative updates, your work will help create a seamless client experience and strengthen the foundation of our business. If you enjoy solving problems, collaborating across teams, and contributing to a high-performing service organization, this role offers meaningful opportunity to grow and make an impact. RESPONSIBILITIES Own the accurate processing of administrative and non-rated changes for existing accounts, ensuring timely updates to benefit structures, contact information, and account data. Develop deep knowledge of system configuration, plan designs, products, and customer benefit structures to confidently support client needs. Prepare benefit highlight summaries and respond to client information requests with clarity and precision. Partner with cross-functional teams to gather insights and data for presentations, reporting, and issue resolution. Research and resolve client inquiries using internal systems and workflows, communicating solutions clearly and professionally. Translate complex internal information into concise, client-friendly responses. Support open enrollment meetings and, as needed, assist with or deliver presentations in both in-person and virtual settings. Contribute to special projects that enhance operational efficiency and strengthen client support processes. Actively participate in team meetings and trainings. QUALIFICATIONS High school diploma or equivalent required. 3-5 years of experience in Sales, Account Management, or administrative/client support roles preferred, including direct and indirect client interaction. Insurance license may be required in some states. Strong working knowledge of Microsoft Office, with demonstrated proficiency in Excel and Word. Familiarity with Delta Dental and competitor products, service guarantees, Summary Plan Descriptions (SPDs), contractual language, Current Dental Terminology (CDT) codes, and dental terminology preferred. Strong customer service mindset with excellent written and verbal communication skills. Exceptional organization, time management, and multitasking abilities. A detail-oriented, solutions-focused approach with strong follow-through. Confidence working independently while collaborating effectively across teams. Ability to handle detailed data accurately and maintain confidentiality. A professional, courteous, and helpful demeanor in all interactions. Ability to work a schedule of Monday - Friday, 8 a.m. to 5 p.m. pacific. and to come into the local office as needed. Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 13. $33,600 - $67,900 ADDITIONAL INFORMATION Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Competitive base and incentive pay 401(k) with robust matching and non-matching contributions Rich medical & pharmacy benefits 100% employer-paid dental and vision benefits Holistic wellbeing program with deep financial incentives Generous paid time off plus 12 paid holidays and your birthday off Culture of growth and learning: career development; tuition reimbursement; recognition program Family support: adoption assistance, fertility treatment, child, elder & pet care assistance Social responsibility and volunteer opportunities Employee discount program Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A. Important Work Authorization Information Please note, Delta Dental will not sponsor applicants for work visas for this position. #LI-Hybrid ABOUT THE TEAM At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie. Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us! Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands. The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company. Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time. Proof of eligibility to work in the United States must be provided if selected for hire. Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York If You Are A Current Employee Click Here To Apply

Created: 2026-03-04