Shift Supervisor

Shift Supervisor Note: This description outlines the management tasks along with involvement in key operational duties including food preparation, production, guest service, and cleaning. Role Expectations The Shift Supervisor (SS) plays a vital role in supporting management with daily administrative and operational tasks in the restaurant. Key focus areas include: Delivering exceptional customer service Ensuring adherence to company standards in product quality and facility conditions Monitoring food handling procedures Assessing and enhancing operational processes The Shift Supervisor will take on limited human resource responsibilities, primarily involving crew training and providing continuous coaching and feedback to hourly employees. Additionally, the SS may oversee the restaurant's opening and closing in the absence of management, maintaining flow but not holding formal managerial authority. Key Responsibilities Customer Satisfaction and Product Quality Ensures fast and accurate service, fosters positive guest relations, and maintains product consistency with company quality standards. Conducts regular food safety audits. Delivers ongoing coaching and feedback to team members on customer service, product quality, and service speed. Financial Responsibilities Collaborates with the management team on day-to-day cash handling procedures including bank deposits, making change, and maintaining accurate financial records. Operational Duties Performs daily inventory checks, food safety audits, and prepares daily operational control sheets. Reviews equipment and facility preparation to ensure readiness. Oversees inventory, food preparation, and order fulfillment daily to adhere to company standards. Monitors service speed performance and resolves operational bottlenecks to achieve service goals. In the absence of higher management, responsible for handling food and supply deliveries, as well as restaurant opening and closing procedures. Human Resources Provides continual coaching and constructive feedback for crew members. Conducts

Created: 2026-03-04