Night Operations Supervisor

Key Responsibilities Team Leadership: Lead and assign team members to various activities, ensuring the staffing levels meet customer demands while being flexible to redeploy when necessary. Participate in interviews and contribute to selection processes for new associates within your team. Engage daily with the team to discuss challenges and elevate any significant issues for resolution. Provide timely feedback and coaching to team members, addressing any performance concerns and collaborating with ASM for formal disciplinary actions when needed. Encourage team collaboration by sharing ideas and best practices to boost customer service and improve operational results. Empower team members to make decisions while providing guidance and support as required. Recognize and celebrate team achievements and effective behaviors. Support associate growth by coaching and giving regular performance feedback to ensure proficiency in their roles. Identify and address any associate relations issues, involving HR or senior management when necessary. Operational Excellence: Guide and coach the team to follow established processes that promote operational efficiencies and contribute positively to customer service and sales. Monitor and encourage the achievement of operational performance metrics. Identify barriers to operational processes or customer experiences and proactively implement solutions. Respond swiftly to unexpected events (e.g., staffing shortages, unscheduled deliveries) by reassessing priorities. Ensure safety protocols for store equipment are followed and address any violations promptly. Maintain focus on safety, security, and inventory control, reporting theft or shoplifting incidents appropriately. Conduct daily safety reviews, ensuring cleanliness and organization of store areas while monitoring for security risks. Continuous Improvement: Propose operational strategies to minimize unproductive time, waste, and product loss while motivating the team to contribute ideas. Analyze operational activities to find methods that improve the customer experience. Self Leadership: Seek feedback for personal performance and actively look for self-development opportunities. Build and maintain strong collaborative relationships with cross-functional partners. Set a positive example by adapting proactively to challenges and changes within the organization. Front-End Supervisor Responsibilities: Oversee front-end operational efficiencies, including checkouts, returns, and customer service. Ensure the front-end team delivers excellent customer service by greeting customers, answering inquiries, and addressing concerns proactively. Optimize staffing levels in checkout and service areas to maximize customer satisfaction. Manage financial transactions, including cash deposits and register audits. Monitor customer service desk activities, providing assistance as needed. Complete payroll processes accurately. Accountable for additional assigned duties. Back-End and Night Operations Responsibilities: Drive efficiencies in back-end operations, including receiving, stocking, and staging deliveries. Ensure back-end activities do not interfere with customer shopping experiences. Promote timely restocking of products and maintain organized displays. Facilitate safe and efficient product delivery processes. Act as the key carrying manager during the overnight shift. Accountable for additional assigned duties. Manager-on-Duty (MOD): Provide comprehensive leadership for the store, enhancing engagement, customer service, and operational efficiency. Conduct store walkthroughs to observe interactions and provide real-time coaching. Ensure associates are properly equipped to deliver outstanding sales and service. Monitor staffing levels in specialized areas to meet customer traffic requirements. Adjust associate assignments based on customer flow and demand. Manage response times to customer service needs. Ensure store aisles remain clean and organized. Brief the next MOD with in-person shift observations. Delegate non-MOD tasks appropriately to other leaders. Required Qualifications High school diploma or GED; equivalent experience may be considered. 5 years of experience in a retail environment. Proven experience in leading teams and providing direction. Experience in training and developing associates. Cross-functional work experience. Proficiency in Microsoft Office Suite. Ability to obtain required sales-related licenses. Preferred Qualifications Experience in front-end or back-end retail operations. Background in customer service. Leadership experience with direct reports. Previous experience in the home improvement retail sector. Experience in a fast-paced retail environment. Experience in a key carrying role with MOD responsibilities. Familiarity with retail computer systems. Pay Range: $20.70 - $21.55 per hour. Starting pay may vary based on factors such as position, location, education, training, and experience. Associate Benefits: Excellent benefits and wellness programs available for eligible associates, including health, vision, and dental insurance. Life and disability insurance. Paid time off, including vacation and sick time. 401(k) retirement account with company match. Education support programs, including tuition assistance. Maternity and parental leave. Employee discounts and various discretionary benefits. Lowe's is an equal opportunity employer, ensuring fair treatment in all personnel practices.

Created: 2026-03-04