Referral Coordinator - NEUROSURGERY (Springfield, MO)

Find your calling at Mercy! Overview Receives referral/authorization via fax, email or verbal. Reviews patient benefits for referral/authorization process. Initiates call to physician offices or Payer to complete referral process. Provides updates to patients/offices regarding referral/authorization status. Position Details: Mercy Clinic Neurosurgery Springfield, MissouriFULL TIME Qualifications: Education: High school education or equivalent Experience: Medical office experience preferred Other: - Office operations and computer literacy. - Additional languages preferred but not required. - Must possess good organizational and communication skills Responsibilities:- Initiates referral process in a timely manner- Establishes a good rapport with clinics coworkers and patients.- Obtains and communicates appropriate information from providers and nursing staff- Maintains an excellent relationship with clinics and coworkers (integrated and non-integrated clinics)- Reviews referrals generated by clinics to assure all information is accurate and complete. Updates as necessary.- Documents all interactions as appropriate.- Assists with training/support of clinic coworkers.- Identifies areas of opportunity indicating the need for additional training.- Contacts the patient regarding the referral status in a timely and compassionate manner.- Responds to patient inquiries in a timely manner- Reviews and understands referral status reports. - Can identify areas in need of improvement and provide detailed explanation and problem-solving solutions. - Maintains strictest confidentiality. Has an understanding of HIPPA regulations - Represents Mercy at public and professional meetings and conferences as requested. Performs other duties as assigned. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Neurosurgery entry level, entry level, surgery Neurosurgery entry level, entry level, surgeryNeurosurgery entry level, entry level, surgery

Created: 2026-03-04