Product Manager - User Experience

Join PagerDuty, Inc., a global leader in digital operations management. Our solutions are trusted by nearly half of the Fortune 500 and the Forbes AI 50, making us essential for delivering always-on digital experiences to modern businesses. As a part of our team, you will tackle complex challenges, collaborate with passionate colleagues, and contribute to creating a more equitable world-all within a flexible and award-winning work environment. We are excited to welcome a Product Manager - User Experience to our diverse and customer-centric team. Our mission is transforming operations through automation, envisioning a future where AI-empowered developers can create and deploy applications significantly faster, while our automated solutions manage their performance smoothly. When unexpected issues arise, our AI agents will resolve most challenges, allowing teams to focus on innovation instead of crisis management. The User Experience Platform team at PagerDuty enhances and maintains a cohesive web and mobile experience across our Operations Cloud, adhering to unified technology standards and best practices to provide exceptional experiences for admins, incident responders, and stakeholders. Key Responsibilities: Work closely with product and UX design managers to gain comprehensive insights into the functionality of PagerDuty Operations Cloud and the customer journey. Collaborate with app and platform product teams to gather and prioritize their UX needs. Deliver a robust web and mobile user experience platform that enables app teams to attain industry-leading usability. Lead initiatives focused on Accessibility, FedRAMP compliance, as well as internationalization (i18n) and localization (l10n) programs to widen our customer base. Develop and maintain a unified roadmap that aligns with our business goals and the needs of product teams. Basic Qualifications: 2+ years of product management experience in SaaS, enterprise software, or developer tools. Familiarity with web and mobile application design and technical development. Strong technical acumen and communication skills for effective collaboration with senior engineering teams. A track record in fast-paced product teams, providing customer value through iteration and feedback loops. Proficiency in analytics tools and experience in data-driven decision-making. Effective communication abilities with customers and internal teams regarding product and go-to-market strategies. Strong customer empathy and a genuine curiosity for understanding customer needs. Ability to lead by influence and drive results across different teams. Excellent collaboration capabilities; adept at simplifying complex technical subjects for easier understanding. Preferred Qualifications: Bachelor's degree or higher in Engineering, Computer Science, or a related technical field, or equivalent practical experience. Solid understanding of incident response and DevOps workflows. Ideally, candidates should be located near any PagerDuty office in Toronto, Lisbon, Atlanta, or San Francisco. The base salary range for this position is $140,000 - $235,000 and may include bonuses, commissions, equity, and/or benefits. Our base salary ranges are determined by role, level, and location, reflecting the minimum and maximum expected salaries for newly hired employees in this role. Individual pay is influenced by various factors, including market location, job-related knowledge, skills, competencies, and experience. If you're unsure about your qualifications, we encourage you to apply anyway; we value potential and consider each candidate's complete professional background. Whether you're looking to change careers or advance in your journey, we look forward to reviewing your application! Where We Work: PagerDuty operates a hybrid work model with offices in major cities such as Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, candidates residing in specific areas may not be eligible. Location Restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia. Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon. United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming. Candidates must be located in eligible areas that vary by role. How We Work: Our values guide how we support customers, collaborate with colleagues, develop products, and foster an inclusive culture. They define our actions and what it means to be part of our team. People leaders at PagerDuty are responsible for creating high-performance environments that drive accountability and engagement, focusing on clear leadership expectations across four dimensions: Lead Self, Lead the Team, Lead the Business, and Lead the Future. What We Offer: PagerDuty's competitive total rewards approach aligns with local laws and regulations, and your compensation package may include: Competitive salary. Comprehensive benefits package. Flexible work arrangements. Company equity. Employee Stock Purchase Program. Retirement or pension plan. Generous paid vacation time. Paid holidays and sick leave. Dutonian Wellness Days & Hibernation Duty - company-wide paid days off in addition to PTO. Paid parental leave: 22 weeks for the pregnant parent, 12 weeks for the non-pregnant parent. Paid volunteer time off: 20 hours per year. Company-wide hack weeks. Mental wellness programs. Eligibility may vary by role, region, and tenure. About PagerDuty: PagerDuty is a leader in digital operations management, offering an AI-driven platform to bolster business resilience and operational efficiency for enterprises. Our reliable service is critical for ensuring continuous digital experiences for modern businesses. Recognized as a Great Place to Work and a Best Workplace for Millennials and in Technology, PagerDuty values diversity and is an equal opportunity employer. We are committed to fostering a diverse environment and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability. Your privacy is important to us, and we are dedicated to providing reasonable accommodations for qualified individuals with disabilities throughout the application process.

Created: 2026-03-04