ServiceNow ITOM Tester

Job Title: ServiceNow ITOM Tester Location: San Francisco, CA Job Description: We are looking for a ServiceNow ITOM Tester to join our team in San Francisco, CA. The ideal candidate will have hands-on experience with ServiceNow ITOM modules and Azure, performing testing and validation to ensure high-quality IT operations. Key Responsibilities: • Develop and execute test plans, test cases, and test scripts for ServiceNow ITOM modules. • Perform functional, integration, regression, and performance testing for ITOM components. • Validate integrations between ServiceNow and external tools such as SolarWinds, Splunk, Dynatrace, Azure, and AWS. • Ensure CMDB data accuracy, integrity, and reconciliation. • Track defects in JIRA and report QA metrics. • Utilize ServiceNow Automated Test Framework (ATF) for regression and smoke testing. • Collaborate with developers, business analysts, and architects to identify and resolve defects. • Participate in Agile/Scrum ceremonies and contribute to continuous process improvement. Required Skills & Experience: • Bachelor's degree in Computer Science or related field. • Hands-on experience with ServiceNow ITOM modules. • Practical knowledge of Azure cloud services. • Strong analytical, problem-solving, and communication skills. • Experience in Agile/Scrum environments.

Created: 2026-03-04