Fleet Uptime Coordinator

Fleet Uptime CoordinatorTruck Country1 PositionsID: 88037Posted On 02/27/2026Job OverviewWe’re looking for a driven, detail-oriented Fleet Uptime Coordinator to serve as the critical connection between fleet customers, dealerships, and OEM partners—helping get trucks back on the road as quickly as possible.If you thrive in a fast-paced environment, love solving problems, and enjoy being the go-to person who makes things happen, this role is for you.What You’ll DoAs a Fleet Uptime Coordinator, you’ll work directly with fleet breakdown departments and service facilities to accelerate repairs and minimize downtime.Key Responsibilities: Act as the primary point of contact when fleet units are down. Communicate daily (often multiple times per day) with repairing dealers and OEM partners to track repair progress. Provide timely updates to fleet contacts via email, phone, and customer systems including Service Tracker. Assist with locating and expediting parts using dealership systems and OEM resources. Coordinate with dealer service departments, OEM Customer Support Centers, and supplier representatives to keep repair plans moving forward. Escalate issues when needed to ensure clarity, alignment, and urgency. Support warranty clarification and coverage interpretation as needed. Maintain strong follow-up routines—daily, weekly, and monthly—to ensure nothing falls through the cracks. This role is highly collaborative and requires proactive communication, organization, and urgency.Preferred Background: High School Diploma or GED required Industry experience in trucking, dealership service, or customer support would be beneficial Prior experience in a customer-facing, problem-solving role is a plus Skills & Competencies: Strong verbal and written communication skills Ability to manage shifting priorities in a fast-moving environment High attention to detail and follow-through Comfortable making frequent phone calls and sending regular updates Working knowledge of Microsoft Office (Outlook, Excel, Word, Teams) Ability to empathize with customers while driving results Work Environment Professional office setting Frequent computer work and phone communication Fast-paced, time-sensitive customer support environment Primary Contact1723732040592Kassie Hamilton,PhonePhonePhoneFaxEmailTrueFalseTrueJob DetailsCategoriesClerical/Office AdministrationTransportationLocationDubuque, IAShiftFirst ShiftJob TypeEmployeeFull/PartFull TimeBenefitsHealth InsuranceDental InsuranceVision InsuranceRetirement PlanPTO (Paid Time Off)Company ID1296Job REQ ## Positions1Start Date20260227End Date20260331Featured Job0TH Ad0TH CommentsSimilar JobsOPERATIONS & DATA COORDINATORDDI, IncDriver Settlements CoordinatorHirschbach Motor Lines, Inc.OS&D CoordinatorHirschbach Motor Lines, Inc.Office Administrator / Operations CoordinatorExpress Employment ProfessionalsOffice Coordinator-MHC Dubuque CountyHillcrest Family ServicesCare CoordinatorHillcrest Family ServicesProject CoordinatorHillcrest Family ServicesAdministrative / Accounting CoordinatorExpress Employment ProfessionalsAccount Services CoordinatorGreat River Oral And Maxillofacial SurgeryPatient Account CoordinatorExpress Employment ProfessionalsShare this JobTruck CountryAbout the CompanyFounded in 1958, Truck Country, Inc. is one of the largest and most dynamic full-service truck dealerships in the U.S. With our corporate office located in Dubuque, Truck Country employs a combined 1200 employees in 27 dealerships located throughout Illinois, Indiana, Iowa, Michigan, Ohio, and Wisconsin. Truck Country of Dubuque is a full-service Freightliner and Western Star dealership offering an extensive parts department, service department, as well as a complete line of new and used trucks. Truck Country and Freightliner, Americas #1 selling truck, are dynamic and thriving organizations that are committed to providing superior service to our customers, and that starts with having dedicated employees. If you are looking for a fast-paced, rewarding and exciting career in the truck dealership industry complete an online application now, or for more information visit our website at

Created: 2026-03-04