Quality Assurance Lead (39170)

Position: Salary ExemptShift: Monday - Friday, 8 AM - 5 PM General Responsibilities: The QA Lead's primary responsibility is to coordinate activities related to customer complaints and the related corrective actions. The QA Lead will also be responsible for assisting in maintaining audit compliance, covering QC vacancies, ensuring products meet the customer's specified standards, providing quality testing, product verification, machine calibrations, and data reporting. Essential Job Functions: Communicates with customers, sales, service, and production departments related to complaint activities Maintains the master log of complaints Coordinates claims through the proper approval process Prepares weekly activity reports on pending complaints Evaluates customer returns, verifying defects and quantities Communicates and evaluates internal complaints Providing general analysis support to all departments, as needed Adheres to all plant rules, policies, and procedures Communicating quality issues with inter/intra-departmental staff and management Acting as back-up to QC Technicians as needed Perform other duties as assigned Decision Making: Exercises independent judgment and discretion in matters of significance in a fast-paced environment Direction Setting: Possesses strong project management and organizational skills, including excellent written and verbal communication skills, to manage multiple priorities in a deadline-oriented environment Communication: Possesses strong communication skills, including excellent written and verbal communication skills, to manage multiple priorities in a deadline-oriented environment Teamwork: Ability to work with others as well as independently. Demonstrates strong listening skills, values, and respects others' ideas and contributions Customer Focus: Possesses excellent interpersonal skills, which are needed to establish and maintain an influential relationship with others Execution: Ability to focus on goals, metrics, and results. Takes ownership and accountability for self and department. Uses resources efficiently, effectively, and timely. Innovation: Must demonstrate an open and growth mindset, embracing change, stepping out of the comfort zone, and applying creativity in generating ideas and solutions Analytical: Ability to approach troubleshooting, project development, and business performance analytically Dependability: Regular, reliable attendance and demonstrates a strong work ethic

Created: 2026-03-04