Sr. Dynamics 365 Sales & Service Architect (Product-...

Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) Location -Malvern PA 3-4 days office is must Duration - 10-12 months Role Summary Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code. Key Responsibilities • Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management. • Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale. • Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing. • Define extensibility only where required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus. • Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems. • Own ALM, CI/CD, solution strategy, and environment governance. • Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics. • Act as technical authority, leading architecture reviews and mentoring architects and engineers. Required Skills & Experience • 12+ years in CRM / Microsoft Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service. • Expert knowledge of product capabilities and configuration-led design. • Strong Dataverse, SDK, plug-in pipeline, and security model expertise. • Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture. • Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity. Preferred • MB-600 / PL-600; AZ-305 preferred. • Experience in regulated, high-volume enterprise environments.Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) Role Summary Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code. Key Responsibilities • Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management. • Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale. • Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing. • Define extensibility only where required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus. • Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems. • Own ALM, CI/CD, solution strategy, and environment governance. • Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics. • Act as technical authority, leading architecture reviews and mentoring architects and engineers. Required Skills & Experience • 12+ years in CRM / Microsoft Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service. • Expert knowledge of product capabilities and configuration-led design. • Strong Dataverse, SDK, plug-in pipeline, and security model expertise. • Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture. • Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity. Preferred • MB-600 / PL-600; AZ-305 preferred. • Experience in regulated, high-volume enterprise environments.

Created: 2026-03-04