Tier II IT Support Engineer (Microsoft 365, Networking,...

Salary: $70,000–$85,000 + paid on-call bonus + benefits Location: Orlando, FL (based in our Orlando office; most support is remote) About Enterfusion Enterfusion is an Orlando-based IT services company supporting multiple business environments. We’re a small team that values clear communication, strong documentation, and fixing problems the right way. If you’re looking for a workplace where your experience is respected and teamwork is real, you’ll feel at home here. The Opportunity We’re hiring a Tier II engineer to own escalations and complex troubleshooting across Microsoft 365, Windows, networking, and virtual/server environments. We’re looking for someone who can step in confidently on day one. This role is best suited for a technician who has already owned Tier II Microsoft, networking, and server issues in production. If you excel as a dependable technical expert and are looking for a supportive team atmosphere while still tackling challenging tasks, this role is a perfect fit for you. What You’ll Do Tier II Escalations & Root Cause Ownership Own escalations Tier I can’t resolve and drive them to resolution end-to-end Troubleshoot to root cause, implement the fix, and document clearly so it doesn’t repeat Communicate professionally and consistently with users and teammates Microsoft 365 Administration & Troubleshooting Support Exchange Online/Outlook: mailbox access, permissions, mail flow troubleshooting Support Teams and collaboration issues users encounter day-to-day Troubleshoot SharePoint/OneDrive access, sync, and permissions issues Handle Entra ID (Azure AD): MFA, sign-in issues, user/group access, licensing basics Networking, Servers, and Virtualization Troubleshoot DNS/DHCP/VPN/VLAN/connectivity issues and coordinate with senior resources when needed Support VMware and/or Hyper-V environments and Windows Server services at a Tier II level Triage server/service performance issues and apply appropriate fixes or escalations Service Desk Quality & Team Support Maintain excellent ticket notes in our PSA and contribute to knowledge base articles/checklists Help Tier I technicians grow by sharing troubleshooting approaches and best practices Requirements Required Qualifications 3–5+ years of professional IT support experience with recent Tier II ownership PowerShell experience required Able to write your own scripts and/or edit and troubleshoot existing scripts for Microsoft 365/Entra ID and Windows administration tasks. Strong, practical experience with: Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) Entra ID (Azure AD): MFA/sign-in/access troubleshooting Windows 10/11 deep troubleshooting Networking fundamentals in practice: TCP/IP, DNS, DHCP, VPN, VLANs Virtualization + server support: VMware/Hyper-V and Windows Server services Experience with PSA/RMM tools (ConnectWise, HaloPSA, N-able, or similar) Strong customer-facing communication (phone/video) and an organized troubleshooting style Nice to Have MSP experience supporting multiple client environments Microsoft tenant onboarding / baseline configuration experience Intune exposure (troubleshooting level) Fortinet/UniFi familiarity Experience mentoring Tier I techs On-Call & On-Site Expectations On-site visits are occasional (under 10%) and only when hands-on is truly required. Rotating after-hours on-call in one-week blocks with an additional paid on-call bonus. Work Location This is an in-office role in Orlando, FL, with most support delivered remotely from the office using our tools. Candidates must be within commuting distance or willing to relocate. Benefits Compensation & Benefits $70,000–$85,000/year + paid on-call bonus PTO accrual begins after 90 days and increases over time Health insurance (Florida Blue plans; Enterfusion covers 60% of employee premium) 100% company-paid dental, vision, and life insurance Short- & long-term disability SIMPLE IRA with company match Certification/training reimbursement

Created: 2026-03-04