Office Manager

Office ManagerSERVPRO® of Belle Meade / West Nashville Each SERVPRO® franchise is independently owned and operated.Why This Role MattersThe Office Manager is a key leadership partner within our organization-serving as the operational bridge between the office team, production team, financial partners, Human Resources, and senior leadership. This role ensures that systems, people, and processes stay aligned so the business can grow responsibly and sustainably.This is not a "do-it-all-alone" role. Success here comes from strong partnership, coordination, and accountability.Our Core Values (How You'll Show Up Every Day)Built on Trust You ensure accuracy, visibility, and follow-through by partnering closely with financial and HR teams-creating confidence in operations, payroll inputs, and compliance.A Place to Call Home You help build a professional, supportive office culture where people feel informed, respected, and set up for success.Onward & Upward You monitor performance metrics, identify gaps, and collaborate with leadership to continuously improve office operations.Stewardship You help protect the business by coordinating compliance, documentation, and financial controls-without operating in silos.Master Where You Are You become the subject matter expert for office workflows, systems, and SERVPRO processes, knowing when to lead, partner, or escalate.What You'll Be Responsible ForOffice Leadership & Team Support Lead and support the office team (Reception/Dispatch, Job File Coordinators, Administrative Assistants, Accounting/HR support)Maintain a professional, organized, and service-driven office cultureCoordinate interdepartmental communication between office, production, finance, and leadershipPlan and facilitate monthly office meetingsEnsure onboarding, training, and development plans are executed in partnership with HR Financial Coordination & Oversight (Partnership-Based) Partner with the financial team to support accurate Accounts Payable, Accounts Receivable, and cash flow trackingCoordinate daily bookkeeping activities and verify accuracyReview and analyze financial reports (P&L, Balance Sheet, Cash Flow) alongside financial partnersSupport timely and accurate royalty reportingMonitor office-related Key Performance Metrics (KPMs) and communicate trends, risks, and opportunities This role does not own accounting alone but is responsible for coordination, validation, and communication.Payroll & HR Partnership Partner with Human Resources to support payroll accuracy, timekeeping verification, and compensation trackingSupport staffing plans aligned with operational and budget needsConduct office performance reviews and maintain employee documentation in collaboration with HR Compliance & Risk Management Coordinate National Accounts compliance and maintain green-light statusManage subcontractor certifications, insurance, and required documentationMaintain local, state, and SERVPRO compliance requirements, including Storm Program documentationSupport Preferred Vendor program participation and renewalsPartner with leadership and HR to monitor safety, risk, and regulatory compliance Planning & Continuous Improvement Support development and execution of the annual office division plan and budgetMonitor progress toward goals and collaborate on adjustments as neededAct as a thought partner to ownership and senior leadershipServe as the Subject Matter Expert for office systems and processes What We Offer (Because Great Leaders Deserve Support)Health & Financial Wellness Medical, Dental, and Vision Insurance401(k) with Company MatchCompetitive, salaried compensation based on experienceMonthly Cell Phone Stipend to support work-related communication Time to Recharge Paid Time Off (PTO)Paid Holidays Growth & Development Professional development opportunities, including SERVPRO University courses, leadership training, and role-specific educationCross-functional exposure to finance, Human Resources, production, and executive leadershipOpportunities to grow your scope, influence, and career as the company scales Culture That Matters Leadership that values trust, clarity, and accountabilityA workplace guided by SERVPRO's core valuesA team that takes the work seriously-but not itself What We're Looking ForRequired High school diploma or GED (college degree preferred)Strong organizational, leadership, and communication skillsProficiency in Microsoft Office and QuickBooks (or equivalent)Experience with DASH CRM (or equivalent)Experience coordinating across operations, finance, and HR Preferred IICRC or Xactimate certifications (a plus, not a requirement)Restoration, construction, or service-industry experienceBilingual abilities Work Schedule Full-time, salaried, non-exempt leadership roleMonday-Friday, aligned with standard office operationsFlexibility is expected based on business needs and priorities

Created: 2026-03-04