Head RESL Business Management & Initiatives (US)

Work Location:Mount Laurel, New Jersey, United States of AmericaHours:40Pay Details:$225,000 - $250,000 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:Personal & Commercial BankingJob Description:The Head RESL Business Management & Initiatives supports the oversight and management of an end-to-end change management framework across business and technology changes. This role also includes the leadership of Delivery Quality, Acceptance Testing, and Production Support (team member support) functions across all RESL focused technology platforms including sales, fulfillment, servicing, change management, and data management.Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Implements and manages a risk based end-to-end Change Management framework across RESL (including technology and business change) Leads a team of associates who ensure that all changes are appropriately defined, executed, and released with all of the appropriate controls, visibility, and communication to minimize business and technology risk Collaborates with change participants to ensure appropriate deliverables and actions are consistently completed for an appropriately managed change (coordination with communications, procedures, training, etc.) Partners with technology and business partners to coordinate appropriate change inspections and approvals Defines and measures quality and change standards and provides ongoing transparency into performance to stakeholders Continuously assesses opportunities to improve the quality of change and implements improvements to the Change Management framework Accountable for integration of change within enterprise change ecosystem - Ensuring appropriate information, status, content, visibility, and other appropriate change materials are shared with entitled change partners Leads a team of Implementation / Project to lead successful execution of key initiatives that require implementation / project support Manages a production support team and is accountable for user support for all RESL team members across all production technology Accountable to manage User Acceptance Testing (UAT) / Business Acceptance Testing (BAT) with business partners / sponsors Leads a team that coordinates UAT/BAT test planning, including the development of testing scripts In collaboration with technology partners, is accountable for Technology Quality metrics and improvements Partners with technology stakeholders to develop quality improvement plans Drives strategy and execution for the expansion of effective test data that includes test scenarios Manages defect management process and integrates defect resolution into go forward regression testing plans and test data/scenarios Education & Experience: Bachelor's degree or equivalent experience required 10+ years of related experience Full understanding of the residential real estate lending businesses and linkage between customer experience, profitability, controls and people Expert Change Management capability, knowledge and experience Significant experience developing change/project roadmaps Deep understanding of consumer operations and linkage between customer experience, profitability, controls and people Experienced in aligning multiple teams against shared objective Ability to think strategically and perform tactically Must be able to form strong working relationships that rely primarily on influence and trust Strong negotiation skills with the ability to influence outcomes creatively with a wide variety of customers in order to obtain maximize mutual benefit Demonstrates excellent management, organizational and leadership skills required with ability to train and motivate team effectively Excellent communication skills, both verbal and written Innovative thinker Experienced in aligning multiple teams against shared objective Physical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Occasional International Travel - Occasional Performing sedentary work - Continuous Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds - Occasional Sitting - Continuous Standing - Occasional Walking - Occasional Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) - Never Squatting - Occasional Bending - Occasional Kneeling - Never Crawling - Never Climbing - Never Reaching overhead - Never Reaching forward - Occasional Pushing - Never Pulling - Never Twisting - Never Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (Additional Information:We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.Colleague DevelopmentIf you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.Interview ProcessWe'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationTD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Created: 2026-03-04