Senior Hyland OnBase Systems & Administration ...

Senior Hyland OnBase Systems & Administration ConsultantCategory: Analytics and Emerging Digital TechnologiesMain location: United States, Georgia, AtlantaAlternate Location(s): United States, Texas, DallasUnited States, Texas, HoustonUnited States, Tennessee, KnoxvilleUnited States, North Carolina, CharlotteUnited States, Virginia, FairfaxPosition ID: J0226-1006Employment Type: Full TimePosition Description:We are seeking a skilled Senior Hyland OnBase Consultant to support, maintain, and enhance our enterprise content management (ECM) environment. This role is responsible for day-to-day OnBase administration, user support, system configuration, and ongoing optimization of workflows and integrations. The ideal candidate brings a strong technical foundation, a proactive mindset, and experience working in a production OnBase environment.Your future duties and responsibilities:Administer, configure, and support the Hyland OnBase platform, including user security, document types, workflows, queues, and system settingsProvide Tier 2 / Tier 3 support for OnBase-related incidents, service requests, and production issues, ensuring timely resolution and minimal business impactMonitor system performance, troubleshoot issues, and coordinate with Hyland support or internal teams as neededDesign, configure, and maintain OnBase workflows, lifecycle rules, and automation to support business processesManage user access, roles, and permissions in accordance with security and compliance requirementsSupport system upgrades, patches, and enhancements, including testing and validationCreate and maintain technical documentation, configuration guides, and operational proceduresPartner with business stakeholders to gather requirements, recommend solutions, and implement system improvementsCollaborate with solution developers, DBAs, infrastructure, and InfoSec to ensure a stable and secure platformRequired qualifications to be successful in this role:3-6 years of hands-on experience supporting and administering Hyland OnBase in an enterprise production environmentActive Hyland OnBase certification (e.g., System Administration, Workflow, or equivalent)Strong understanding of OnBase architecture, document management, workflows, and security modelsExperience troubleshooting OnBase issues related to workflows, integrations, users, and performanceStrong experience with SQL for querying, troubleshooting, and reportingDemonstrated ability to take ownership of issues and drive them through resolutionStrong analytical, problem-solving, and critical-thinking skillsExcellent written and verbal communication skillsExperience with Unity Client, Web Client, Unity Forms, and related modulesDemonstrated success planning/executing OnBase upgrades and module installs with minimal downtimeScripting/automation experience for operational tasks and deployment hygieneExperience with monitoring/alerting tools and log aggregation; JIRA or similar ITSMSolid grasp of backup/DR, high availability concepts, and change management (ITIL)Preferred QualificationsExperience supporting OnBase integrations with ERP, HR, finance, or case management systemsExperience with integrations with Hyland OnBase (Salesforce, MuleSoft, SAP, GCP, etc.)Experience with change management, release management, or ITSM tools (e.g., ServiceNow)Exposure to compliance-driven or regulated environmentsPrior experience working in a matrixed or enterprise-scale organizationKey CompetenciesProactive and self-directed with a strong sense of ownershipIntellectually curious with a continuous learning mindsetAble to balance urgency with quality in a fast-paced environmentComfortable working independently and collaborativelyOrganized, detail-oriented, and dependableOther Information:CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $71,700.00 - $167,200.00.CGI's benefits are offered to eligible professionals on their first day of employment to include:. Competitive compensation. Comprehensive insurance options. Matching contributions through the 401(k) plan and the share purchase plan. Paid time off for vacation, holidays, and sick time. Paid parental leave.Learning opportunities and tuition assistance. Wellness and Well-being programsSkills: OnBase What you can expect from us:Together, as owners, let's turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.Come join our team-one of the largest IT and business consulting services firms in the world.Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.We make it easy to translate military experience and skills! Clickhere (to be directed to our site that is dedicated to veterans and transitioning service members.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Created: 2026-03-04