Onsite Mobility Specialist

Onsite Mobility Specialist | Rocky Hill, Connecticut, United States Position: Onsite Mobility Specialist Location: Rocky Hill, Connecticut 06067 Duration: long term contract to hire Pay Rate: $25.00/hr on w2 100% onsite Schedule : 8am to 5pm Monday to Friday Key Responsibilities • Provide day-to-day support for mobile and endpoint devices managed through Microsoft Intune, including Windows, iOS, Android, and macOS devices • Troubleshoot and resolve hardware, software, connectivity, and configuration issues • Provision, enroll, configure, and decommission devices using Intune, Autopilot, and Apple/Android enrollment programs • Troubleshoot and resolve device issues related to hardware, software, connectivity, policies, and compliance • Manage and support Intune configuration profiles, compliance policies, and device restrictions • Deploy, update, and troubleshoot applications via Intune and Company Portal • Support conditional access requirements by ensuring devices meet security and compliance standards • Assist with device security, including encryption, password policies, and remote wipe actions • Respond to mobility-related incidents and service requests in accordance with SLAs • Collaborate with security, identity, and infrastructure teams on endpoint and mobility initiatives • Document processes, configurations, and issue resolutions to support knowledge sharing and continuous improvement • Monitor device health and compliance and take corrective actions as needed • Keep up-to-date inventory of returned devices • Prepare devices for disposal if they cannot be reused • Participate in user community training sessions (C&E) • Participate in Mobility RFPs as needed • Manage Mobility mailbox • Collaborate with mobile carriers and TEM on device orders/issues/portal updates • First level reviewer/approver of Monthly Optimization Reports Required Qualifications 4-5 years of experience in IT support with a focus on mobility management Knowledge of Service Now Platforms Technical Skills • Strong working knowledge of Microsoft Intune for device management • Experience with Mobile Device Management (MDM) concepts and best practices • Proficiency supporting Company Portal and end-user device enrollment workflows • Knowledge of iTunes and Apple device support tools for device setup, troubleshooting, backups, and restores • Experience supporting iOS, and Android devices in an enterprise environment • Strong troubleshooting skills and ability to diagnose technical issues across hardware, software, and policy layers Knowledge of the Okta Platform

Created: 2026-03-04