Sr. Learning & Development Manager

About UsKitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support. At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org. About the Role Kitsap Credit Union is searching for a Sr. Learning & Development Manager to work hybrid out of our corporate Bremerton office. The Sr. Learning & Development Manager (Sr. L&D Manager) is a key enterprise educator responsible for designing, developing, and delivering high-impact leadership, professional development, and enterprise-wide learning programs. This role blends deep instructional design expertise, advanced facilitation skills, leadership development experience, and strong program management. The Sr. L&D Manager partners closely with leaders across Retail, Back Office, and Human Resources to ensure learning initiatives strengthen organizational capability, support career progression, and align with Kitsap Credit Union’s strategic goals. This role also supports the Manager, Instructional Designer, Organizational Learning Specialists, and L&D Operations Specialist through mentorship, collaboration, and subject-matter leadership. This position plays a critical role in delivering executive and manager-level training, enhancing leadership readiness across the organization, and ensuring L&D programs drive measurable business outcomes. Quick FactsReports to: Director, Learning & Development Employment Type: Full-time, salary, exempt, hybrid Salary Range: $104,010.32 up to $130,000 depending on experience Bonus Target: 10% potential incentive of base pay Working Hours: Monday - Friday 9AM - 5PM Grade: 13BC Industry: Banking Principal Accountabilities1. Leadership & Professional Development ProgramsDesign, develop, and deliver leadership development programs for supervisors, managers, and high-potential employees. Create and facilitate workshops on coaching, communication, performance management, change readiness, and leadership behaviors. Partner with the Director, L&D to align leadership offerings with strategic priorities and talent development models. Coach leaders on effective learning application, reinforcement strategies, and ongoing skill development. 2. Instructional Design & Program DevelopmentDevelop instructor-led, virtual instructor-led, and blended learning experiences aligned with adult learning principles and modern training methods. Collaborate with the Instructional Designer to ensure brand consistency, strong learning architecture, and effective evaluation practices. Produce high-quality learning assets including guides, QRGs, videos, microlearning, job aids, eLearning modules, and communication materials. Serve as a senior design resource for complex, enterprise-level learning initiatives. 3. Facilitation & Delivery ExcellenceFacilitate high-impact in-person and virtual training sessions for leaders and employees across the organization. Model best-in-class facilitation for the broader L&D team. Support major enterprise initiatives, including change management, cultural programs, DEI training, and organizational rollouts. 4. Strategic Consulting & Stakeholder EngagementConduct needs assessments to identify organizational skill gaps and recommend training solutions. Collaborate with business leaders and SMEs across multiple departments to align content with operational realities and performance expectations. Advise leaders on learning strategies that support organizational performance, succession readiness, and employee growth. 5. Program Evaluation & MeasurementUse Kirkpatrick Levels 1–4 to measure program effectiveness and adjust learning experiences based on results. Analyze learning data, engagement metrics, and participant feedback to drive continuous program improvement. Partner with L&D Operations on dashboards, reporting, and tracking of leadership development initiatives. 6. Coaching, Mentoring, & Team EnablementProvide guidance to Organizational Learning Specialists and other team members in facilitation, design, and professional development. Serve as a resource and mentor for newer trainers and facilitators. Support department-wide capability building through best practices, templates, coaching, and reinforcement. 7. Enterprise Collaboration & Special ProjectsPartner with DEIB Committee members to embed equitable and inclusive practices into program content. Support cross-functional projects involving culture, technology adoption, process training, or organizational redesign. Assist in selecting vendors, tools, and platforms that enhance leadership development and learning experiences. Collaborate with the L&D Operations Specialist on LMS assignments, content updates, and learning paths. 8. Learning Technology & Content GovernanceSupport LMS administration by ensuring content accuracy, version control, and appropriate placement within learning pathways. Evaluate new technologies and techniques to enhance learning engagement and development. Maintain strong technical proficiency in modern tools including virtual facilitation platforms, Microsoft Office, and learning content tools. Required Skills and AbilitiesAdvanced facilitation skills, including the ability to deliver engaging in-person and virtual learning at the leadership level. Strong instructional design capabilities for complex, blended learning programs. Ability to consult with leaders to identify development needs and recommend learning solutions. Strong program management skills, including planning, execution, and evaluation. Solid understanding of leadership development, coaching techniques, and organizational change principles. Ability to mentor and support other L&D team members. Strong written and verbal communication skills, including executive-ready materials. Ability to analyze evaluation data and apply insights to improve learning effectiveness. Qualifications and Education Requirements Bachelor’s degree in Education, Organizational Development, Human Resources, Psychology, or related field, or equivalent experience. 5+ years of experience designing, developing, and delivering enterprise learning programs. 5+ years of experience facilitating at the supervisor, manager, and executive levels. Strong understanding of adult learning theory, coaching practices, and leadership development methodologies. Demonstrated ability to manage cross-functional projects and partner with senior leaders. Excellent interpersonal, verbal, and written communication skills. Strong program management, prioritization, and organizational skills. Experience managing multiple initiatives simultaneously with high accuracy. Strong proficiency with MS Office, virtual meeting tools, and learning technology platforms. Preferred QualificationsExperience in financial services, credit unions, or similarly regulated environments. Experience with LMS administration and course authoring tools such as Articulate 360. Background in process improvement and change management. Professional certifications such as APTD, CPTD, or leadership coaching certifications. Demonstrated experience designing leadership programs or succession development curricula. Supervisory Status This position supervises others and is responsible for being results oriented, collaborative, delegate effectively, and embrace the organization’s core values, ensuring team effectiveness. Working Conditions This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required: Must be able to remain in a stationary position for a minimum of 75% of the time. Constantly operates a computer and other office productivity machines. Occasionally ascends/descends stairs. Constantly positions self in work environment. The person in this position frequently communicates with peers, supervisors, vendors, and employees to exchange accurate information and answer questions. Must be able to detect objects at a distance. On occasion will move up to 20 pounds of office objects. Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions. Please note: Kitsap Credit Union does not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without current or future sponsorship. Our ValuesIntegrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement. Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes. Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome. Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day. What We Offer Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include: Careers | Kitsap Credit Union (kitsapcu.org) Free onsite parking Annual time off and sick time accrued 11 Paid holidays 1 Personal floating day Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance Employee Assistance Program Choose from a PPO medical plan or a High Deductible with a Health Savings Account 3% KCU funded Safe Harbor Contribution to your 401K KCU will match up to 2% of your 401K contributions All 401K contributions are 100% vested Potential annual incentive in all roles within Kitsap Credit Union Tuition reimbursement 8 hours of paid volunteer time off Discounts on KCU's products and services Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee We believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career. We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees. Employment is contingent upon satisfactory background checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. #LDR Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-03-04