IT Analyst / Help Desk

Job Description JOB TITLE: Level 1 IT Analyst DEPARTMENT: Information Technology FLSA: Exempt REPORTS TO: IT Infrastructure Manager SUMMARY: The IT Analyst ensures the day-to-day technology needs of associates are supported across multiple hardware platforms and software suites. Responsibilities include resolving problem requests, providing support for PC's, laptops, printers, phones, networking, and back-office software troubleshooting. PRIMARY RESPONSIBILITIES: Fields incoming problem requests from clients via telephone, e-mail, and in person. Prioritizes and schedules problem resolution, escalating when necessary. Documents the support request process thoroughly. Performs Microsoft Active Directory user administration setup functions. Provides hands-on support and training at desktop locations. Monitors/manage data center systems and performs necessary work remotely or onsite, including evenings and weekends. Procures, configures, installs, and supports multiple hardware, software solutions, and network components. KNOWLEDGE, SKILLS & EXPERIENCE: General knowledge of cybersecurity principles. Basic knowledge of MS Servers and Windows Desktop operating systems. Experience supporting various platforms including PC/MAC/Android/IOS. Basic knowledge of Linux command line environment. Proficient communication skills in English. Exceptional interpersonal skills with a focus on customer service. Proven analytical and problem-solving abilities. Ability to prioritize tasks in a high-pressure environment. Proficiency in Microsoft Office. Ability to interact effectively with all levels of employees. Minimum Requirements: Associate degree in Computer Science, Information Technology, or related field, or equivalent work experience. 1-3 years of experience in an IT Analyst role supporting multiple hardware and software platforms. Effort: Frequent lifting (up to 25lbs), walking, stooping, and bending. Occasionally ascends/descends a ladder for network solutions.

Created: 2026-03-04