EMS Call Scheduler

Salary : $30,143.10 Annually Location : Rockingham County, NC Job Type: Full Time Regular Job Number: 01768 Department: Emergency Services Division: Emergency Medical Services Opening Date: 02/05/2026 Closing Date: Continuous SummaryRockingham County is an equal opportunity employer and will comply with federal and state statutes regarding discrimination in employment. Performs intermediate skilled administrative work scheduling convalescent calls for EMS, completing reports, reviewing reports, billing, and processing payments. Work is performed under the moderate supervision of the EMS Operations Director. • Paid Medical, Dental, Vision & Life Insurance • Onsite wellness/medical clinic • Onsite fitness center • Retirement • Flexible Spending • Paid Vacation, Sick & Holidays • Bereavement • Community Service Leave • Weekends Off (varies by position) • Flexible Work Schedules & Telework Options (varies by position) • Tuition Reimbursement • 401-K & 457 Plans with county match up to 1% of base salary Examples of Duties Schedule transports or transfers from home to doctor appointments, hospital discharges to home, nursing facilities or Hospice into the CAD Schedule module. Ensure that daily schedules are correct, and trucks are staffed daily. Assist in requesting extra units if needed. Monitor the times that the BLS units are on scene at appointments. Contact facilities directly to advise the unit is there and can only wait 1 hour. Assist the Billing Manager with accepting, processing, and posting payments. Assist in QA Patient care reports ensuring the information is accurate coordinate corrections being made by the provider, as needed. Verify demographic sheets and PCS Forms from hospitals are attached to each ticket. Notify the hospital to retrieve any missing tickets. Provide customer service to clients by answering questions and concerns, transfer calls, etc. SUPERVISION: Received: Works under the Supervision of the EMS Operations Director. Supervision Given: (If supervisor list positions supervised) Position has no supervisory responsibilities. INTERPERSONAL CONTACT: • Reasoning ability - solve practical problems and deal with a variety of concrete variables in situations where only standardization exists. • Ability to motivate members to achieve goals and act effectively in emergency and stressful situations. • Interact with internal customer such as Law enforcement, EMS, Building Inspections, Environmental Health, 9-1-1 communications, Public Health Department of Health and Human Services, Department of Social Services, maintenance and occasionally the Board of Commissioners. • Interact with external customers such as Fire Departments, Rescue Squads, ATF, OSFM, District Attorney, Contractors, Office of Emergency Management, Forestry, Red Cross, Medial, UNC Healthcare, Businesses Highway Patrol, SBI, Municipal Law Enforcement, and various community groups. RECRUITMENT STANDARDS (Core Competencies): • Strong Analytical Skills, excellent communication skills, and the ability to remain calm under pressure. • Critical thinking skills. • Ability to identify and evaluate potential hazards and vulnerabilities. • Integrity. Knowledge, Skills, and Abilities: • General knowledge of standard office procedures. • Ability to speak clearly, understand and follow written and oral directions. • Ability to operate standard office, computer, and word processing equipment. • Ability to type on a typewriter or computer efficiently. • Ability to establish and maintain effective working relationships with associates, clients, and the General public. Physical Activities, Visual Acuity, and Working Conditions for this Position. Physical Activities of This Position Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles Kneeling - Bending legs at knee to come to a rest on knee or knees Crouching - Bending the body downward and forward by bending legs and spine Crawling - Moving about on hands and knees or hands and feet Reaching - Extending hand(s) and arm(s) in any direction Standing - Remaining upright on the feet, particularly for sustained periods of time Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another Pushing - Using upper extremities to press against something with steady force to thrust forward, downward, or outward Pulling - Using upper extremities to exert force to draw, drag, haul or tug objects in a sustained motion Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling Grasping - Applying pressure to an object with the fingers and palm Feeling - Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips Talking - Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communications, and making fine discriminations in sound Repetitive Motions- Making substantial movements (motions) of the wrists, hands and/or fingers Physical Requirements of This Position Sedentary Work- Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met Visual acuity requirements including color, depth perception and field of vision Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices and/or assembly or fabrication of parts at distances close to the eyes The conditions the worker will be subject to in this position None: Employee is not substantially exposed to adverse environmental conditions (typical office or administrative work) Minimum QualificationsMinimum Education and Experience: High school diploma or GED and minimal experience providing administrative support and at least 6 months of related experience or equivalent combination of education and experience. License or Certification Requirements: • None The Public Service Loan Forgiveness Program is intended to encourage individuals to enter and continue to work full-time in public service jobs. If you have student loans and you are selected for full-time employment with Rockingham County, you may qualify for forgiveness of the remaining balance due on your William D. Ford Federal Direct Loan after you have made 120 qualifying payments on those loans while employed full-time by certain public service employers. Click on the link below to see whether you might qualify. Medical, Dental, and Vision Insurance For Full Time employees in a regular position, insurance is available and effective the first day of the following month after having worked for an entire month. The County currently pays 100% of the cost for regular employees working at least 30 hours per week. Dependent coverage is also available. Paid Time Off This benefit is available to regular employees working at least 20 hours per week. Time off includes: Vacation/Annual LeaveSick LeavePaid Holidays. Bereavement Local Government Retirement System All employees in regular full or part time position are required to contribute to the retirement system. Contributions are taken on a pre-tax basis. The current contribution amount is 6%. Supplemental Retirement Plans NC 401(k)- Employees have the option of making contributions on a pre or post tax basis to a 401(k) and on a pre tax basis to a a 457(b) plan. Contributions will be matched by the county, up to 1% or their annual base salary. Other Insurance Insurance such as life, short term disability, and cancer care are available to regular employees and can be paid through payroll deduction. Direct Deposit All employees are required to have direct deposit. Other BenefitsAnnual longevity payment beginning with the 6th full year of full or part time regular employment

Created: 2026-03-04