Business Unit Information Systems Administrator

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals. Orange County Utilities provides water resources and solid waste recovery services to protect and enrich the lives of the citizens and guests of Orange County Florida. The Customer Service Division is responsible for the accurate billing and collection of all services provided by Orange County Utilities while providing courteous and efficient customer service to one of fastest growing metropolitan areas in the country. The Division is composed of eight different teams (Billing, Call Center, Cash, Customer Information Systems, Credit & Collections, Development, Dispatch & Meter Services) that work collaboratively and closely coordinate efforts to deliver outstanding service. The Division¿s Customer Care & Billing (CC&B) application is the heart of the Orange County Utilities Customer Information System (CIS). The Customer Service Division is seeking a highly qualified individual to fill the position of ¿(Business Unit) ¿ Information Systems Administrator¿. The position will lead the Customer Information Systems Team and will act as the Project Sponsor for all Customer Service-related information technology projects. The position is responsible for project management, IT solutions procurement, budgeting, implementation and technical knowledge ensuring the proper maintenance, upgrade, and replacement of components essential to Customer Service. Job Description General Functions : Responsible for the direction and management of the department's information technology needs in a client server environment. Work is performed with considerable independence under the direction of the Division Manager or designee. Representative Duties/Assignments : Leads the day-to-day activities of the CIS team in support of projects and production support. Analyzes existing systems and researches new applications, recommending and implementing changes to improve customer service levels. Manages upgrades and new project implementations. Conducts procurement research, prepares Request for Purchase (RFPs) and other documents and participates in contract negotiations for all needed CIS solutions. Coordinates with procurement, ISS, and other teams in the proper selection and implementation of Customer Service IT solutions. Works with the IT and Engineering teams to investigate and pursue IT solutions for the Division and the Department. Plans and submits Capital Improvement Project (CIP) budget requirements. Develops short and long range plans for the information systems needs of the Customer Service division. Responsible for the coordination and integration of the Customer Service division's hardware/software needs. Minimum Qualifications Bachelor¿s degree in Computer Science, Information Systems, or closely related field and six (6) years of experience in Information Systems, or an equivalent combination of education and experience. This is a reposted position. Previous candidates do not need to apply Preferences PMP Certification IT solutions procurement experience Utilities related experience Demonstrated experience with CIS, Maximo, GIS, Oracle CC&B and AMI systems Project management experience CIS operations team leadership experience Database and SQL experience Application Deadline Open Date: 02/16/2026 Close Date: 03/17/2026 This posting is subject to close without prior notice. Salary Information Pay Grade: 023 - From $45.57 to $59.24 FLSA Status: Exempt Placement based on Education and Experience Benefits 10 paid holidays and 2 floating holidays annually. 18 days paid time off per year. Longevity bonus based on years of service. 6 days of paid TERM (sick) time annually. Low-cost medical, dental, vision, additional life insurance. Free basic life, long term disability, and employee assistance for all the family members effective on day one. Participation in the Florida Retirement System. Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc. Free access to Wellworks gyms and Orange County Recreation Centers. Free onsite wellness coaching, including dietician and nurse. Tuition reimbursement program. Earn service time to forgive student loans. Disclaimer: Benefits may vary for employees under collective bargaining agreements. For more information on Benefits visit - Veterans Preference If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder . Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number.If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception. Educational Requirements If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA) . If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense. Address Orange County Utilities Customer Service Division 9150 Curry Ford Road Orlando, FL 32825 Notes Hours: 40 Work schedule: Monday - Friday/ 8am - 5pm Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.

Created: 2026-03-04