Complaints Administrative Assistant - US Remote

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewMVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it and we are seeking a detail oriented and driven Complaints Administrative Assistant to join our team.Job Description NOTE: This position is a remote position and candidates can be located anywhere in the US. This position will involve the following: Handing and/or receiving complaints, incidents, issues Claims processing Contract & document review Data entry Logging, pulling evidence Estimates & quotes Internal audits 40% outbound calling debtors to discuss findings of claim review Remediations Report generation The position will discern and review cases from a factual perspective, while also keeping consistent with processes. The position will also generate reports as required and candidates must be comfortable with analyzing data and keeping the department up to date as new production occurs. Preferred Qualifications: Excellent verbal and written communication skills Strong phone skills with ability to give clear and concise direction Strong multi-tasking and organization skills Google email, Docs & Sheets experience preferred Microsoft Excel & Word (Intermediate to Advanced) experience Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience Claims and/or Complaints experience a plus Target Base Salary Range: $36,900 - $48,000USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-NJ1 #LI-REMOTE Basic Requirements High School Diploma or equivalent Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel RequirementsNoneRelocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes Our U.S.Benefitsinclude: Incentive Bonus Plans Medical, Dental, Visionbenefits 401K with Company Match 10 Paid Holidays GenerousPaidTime Off Packages Employee Stock Purchase Plan PaidParental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

Created: 2026-03-04