Division Director of Clinical Services

Location: Fort Wayne Medical Oncology and Hematology Pay Range: $64,355.20 - $126,339.20 Position Summary: Develops and manages clinical functions within the clinic. Establishes effective strategies for programs, product/service line, and physician integration and resource utilizations with the goal of increasing efficiency, and patient experience. Plans, directs and evaluates the overall clinical care and functions. Oversees the activities of the clinical areas and directs, organizes, and assigns work to the clinical team that includes nurses, lab, medical assistants, nursing phone triage and pharmacy technician(s). Assesses, monitors, and educates all clinical staff on patient care. Institutes emergency procedures as necessary. Assures compliance with all standard operating procedures and regulations to the assigned areas. Creates functional strategies and specific objectives and develops budgets/policies/procedures to support the clinic development. Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures. Key Performance Areas: Maintains knowledge of oncology, nursing and clinical operations. Act as a physician and advanced provider liaison and work in partnership with the Office Manager to ensure patient safety, continuity of patient care and smooth office flow among all departments. Communicates with home health agencies as necessary to ensure quality and continuity of patient care. Actively support and maintain knowledge of clinical trials and ECOG. Communicate with the research department and Research Coordinator to share all relevant patient information. Oversee special procedures and chemotherapy treatments within the office. Develops Clinical nurse managers Responsible for the completion of incident reports and adverse event reports. Ensure completion of daily variance report and resolution of unsigned charges in collaboration with Clinical Nursing Managers Coordinate with purchasing department to ensure PAR levels are maintained to ensure sufficient stock and to minimize waste. Collaboration with ancillary departments to ensure required annual task/education is complete and timely. Maintain knowledge of Nucleus medication dispensing system. Oversee ordering of medical and pharmaceutical supplies. Coordinate with Office Manager for 24-hour coverage for drug refrigeration temperature monitoring and response. Attend and participate in monthly CNM meeting Collaborate with the R-DON for nursing concerns, education, etc. Support Clinical trials/research, if applicable Working with Occupational Health to ensure N95 mask testing is done yearly. Performs other duties and projects as assigned. Participate in recruiting, interviewing, and hiring of clinical staff with HR. Hold monthly clinical staff meetings to communicate updates and gather feedback. Lead local implementation of quality initiatives defined by AON and the RDN. Position Qualifications: Education Unencumbered RN License in the state of employment or multi-state licensure Bachelor's degree in nursing is required, master's preferred Minimum Relevant Experience Five years of experience in the healthcare field in a clinic or hospital setting Seven years of management experience in healthcare. Certifications/Licenses Registered Nurse License. Oncology Nurse Certification (OCN) preferred. Current CPR certification. Travel: 0-25%

Created: 2026-03-04