Referral Specialist 2 - USFTGP Womens Health Center

The primary focus of this position is to provide excellent customer service to physicians and patients referred for appointments/services at USF Health. Serves as the point of contact for patients being referred to USF Health to schedule provider referred appointments/services within the practice plan. Screens and processes internal referrals generated by USF Health and/or outside providers. Qualifications Required: High School Diploma or Equivalent Work Experience and Additional Information • 3 years of customer service experience in healthcare • Completion of 6-month probationary period in USF Patient Access Center • Demonstration of accurate scheduling and registration for assigned areas within referral service Duties & Responsibilities • Process and track patient referrals for all departments for timely transfer of patients and record • Receive and review individual productivity reports to self monitor and improve performance if required • Identify and route patient appointment information to the correct recipient via computer database and/or telephone call • May assist in monitoring electronic faxing referral authorization requests and EMR in basket messages to address messages for authorization • Assure quality through review and reports to identify and route patient appointment information to the correct recipient via computer database and/or telephone call • Interact with clinical staff and assist with referrals for timely and efficient proce • Perform Patient Access functions for all specialties and divisions such as registration, pre-registration, scheduling, and benefit verification to ensure daily operations are maintained according to standard • Assist in monitoring electronic faxing referral authorization requests and EMR in basket messages to address messages for authorizations

Created: 2026-03-04