CX Project Manager

Job Title: CX Project Manager Department: Client Experience Reports To: Sr. Manager Client Experience Location: Remote Mission & Values At Skyline Displays, our mission-inspiring people to create impactful experiences - guides every decision we make, from how we serve our clients to how we collaborate as a team. We believe that success is built on trust, and we foster that trust by leading with integrity, communicating transparently, and following through on our commitments. We embrace challenges as opportunities for growth and innovation, and we celebrate our shared achievements along the way. Our culture is grounded in care-for our clients, our colleagues, and the world around us. We work as one winning team, aligned by a shared vision and a deep respect for each other's contributions. Above all, we place strong value on our client relationships, striving to exceed expectations and deliver solutions that make a lasting impact. Summary Skyline Displays is seeking a highly organized and client-focused Project Manager responsible for managing client projects from initiation to completion. This role ensures timely delivery, budget adherence, and exceptional client satisfaction through proactive communication, coordination, and problem-solving. The ideal candidate will thrive in a collaborative environment, demonstrate strong attention to detail, and maintain a client-first mindset. This position is critical to ensuring seamless project execution, efficient communication between internal teams, and high-quality outcomes for Skyline's clients. Key Responsibilities Client Engagement: Serve as the primary contact for a portfolio of mid-level clients, managing expectations and maintaining strong relationships throughout the project lifecycle. Project Management: Oversee all phases of client projects, ensuring timely delivery, budget compliance, and alignment with client specifications and quality standards. Communication: Maintain regular client communication, provide progress updates, and address inquiries to ensure overall satisfaction. Cross-Functional Coordination: Collaborate with Sales, Account Management, and Operations teams to remove process bottlenecks and ensure smooth project execution. Documentation Management: Develop and maintain comprehensive project documentation to ensure clarity, accuracy, and accessibility across teams. Problem-Solving: Monitor project progress, identify and resolve issues proactively, and apply best practices to ensure successful outcomes. Quoting and Approvals: Gather project costs from vendors and internal teams to create quotes and facilitate approval processes with clients. Invoicing Support: Partner with the commercial, key account, and finance teams to ensure accurate and timely invoicing. Budget Management: Assist in preparing project proposals and estimates; monitor budgets and maintain P&L documentation to ensure financial alignment. Client Management: Act as a point of escalation for client concerns, ensuring timely and effective resolutions that strengthen relationships. Change Order Management: Identify, document, and manage client change orders to ensure timely execution and proper internal coordination. Fee Preparation: Prepare and manage exhibit storage fees, prep in/out fees, I&D supervision, and freight quotes; monitor returns and follow-up as needed. Reporting & Analysis: Generate regular reports on client satisfaction and project outcomes, identifying areas for process improvement. Travel: Willingness to travel as required for project fulfillment. Core CompetenciesClient Service Excellence: Demonstrated ability to build and maintain productive client relationships, anticipate needs, and deliver outstanding service. Collaborative Execution: Proven success working cross-functionally to achieve shared goals and streamline project processes. Industry Knowledge: Ability to interpret construction drawings, setup prints, and design models, translating them into actionable project plans. Effective Communication: Strong written and verbal communication skills, capable of tailoring messages to diverse audiences. Results Orientation: Skilled in managing multiple projects under tight deadlines while maintaining accuracy and quality. Organizational Strength: Highly detail-oriented with excellent prioritization and time management skills. Technical Proficiency: Experienced with Microsoft Office and familiar with project management tools such as Microsoft Project, Visio, Smartsheet, SAP, Power BI, or Jira. Adaptability: Flexible, open to feedback, and committed to continuous learning and professional growth. Minimum QualificationsEducation: Bachelor's degree in Business Administration, Marketing, or a related field preferred. Experience: Minimum of 2 years in a Client Service Coordinator, Project Coordinator, or similar role. PMP or CAPM certification is a plus. Skills: Strong organizational and interpersonal skills, with proven experience managing client relationships and multitasking in fast-paced environments. Attributes: Energetic, detail-oriented, and capable of managing multiple priorities while maintaining focus on quality and client satisfaction

Created: 2026-03-04