HNG Special Population Navigator/SHIIP Coord.

Job DescriptionTitle: Special Population Navigator/Gaston County SHIIP Coordinator Department: HealthNet Gaston Status: Full Time Position Classification/Category: Non-Exempt/Hourly Location: Kintegra Administrative Building (Becton) Reports To: HealthNet Gaston Executive Director Direct Reports: None Summary of Position: The Special Population Navigator assists patients in meeting their healthcare needs by enrolling them in appropriate healthcare payor sources (Medicaid, Medicare, ACA Insurance), connecting uninsured/underinsured patients to pharmaceutical charity programs, and FQHC services as well as providing connection to other community resources based on their expressed needs. Additional duties include creating and maintaining relationships with community agencies serving the organization's patient population through community outreach and engagement. As the Gaston County SHIIP Coordinator, the Special Population Navigator is responsible for all SHIIP training, reporting, and outreach. Additionally, the Special Population Navigator provides support when needed for initiatives including but not limited to Justice Involved Transitions Program, Gaston County Laundry and Shower unit events, Hope Fest, and PIT Count. Minimum Qualifications: The following qualifications are the minimum necessary to adequately perform this job. However, any equivalent combination of experience, education, and training which provides the necessary knowledge, skills, and abilities would be acceptable, subject to any legal and/or regulatory requirements; Must be able to sit, stand and walk for long periods of time; Ability to read and understand the English language; Ability to effectively maintain confidentiality of records and communicate with all levels of personnel. Experience: Experience in a medical office setting required. Bilingual (English/Spanish): Preferred but not required Additional Required Skills: Knowledge of medical office software and comfort in using computers in daily work activity. Must have excellent verbal communication skills. Excellent organizational skills. Must be able to solve problems and have critical thinking skills. Understand and maintain patient confidentiality Additional Preferred Skills: Basic medical terminology. Proficient in use of all computer software utilized in the organization, including but not limited to Epic, Marketplace.gov, The Connector, SHIIP software (STAR), and TPC. Education: High School Diploma or GED certificate required; Bachelor's Degree preferred Certification(s): SHIIP Counselor, ACA Certified Application Counselor, SOAR (?) Core DutiesEnrollment/Navigation/Resource Connection • Provide excellent customer service to all constituencies - community members, patients, fellow employees, community agency staff. • Utilizing motivational interviewing techniques, assess individuals' current needs and resources. • Based on information provided by individuals served, educate, enroll, and/or refer to appropriate resources. SHIIP Duties Lead SHIIP outreach, education, and enrollment activities for Gaston County Recruit, onboard, train, and manage SHIIP volunteers Document SHIIP activities utilizing the STARS system as required by NC Department of Insurance; be timely with reporting requirements Meet or exceed program metrics as determined by NC Department of Insurance Overall Administrative Requirements • Remain compliant and current with all MAP, Medicare, ACA insurance, SOAR, FQHC, and community agency certifications, program guidelines, policies, procedures, documentation requirements, and reporting standards. • Participate in QI initiatives to improve processes and minimize errors and variation. • Maintain efficient workflow. • Utilize data systems to update and communicate with staff in order to receive appropriate referrals and expedite patient processing • Document activities in The Connector, TPC, Epic, STARS, and other means as requested by team leads and/or program manager. • Develop and maintain positive relationships with community members and agencies through community outreach and engagement. • Physical demands include but not limited to setting up tables, chairs, booths and IT equipment at off-site enrollment events. • Perform other duties as assigned. Special Project Support: Support HNG and CoC initiatives and projects including but not limited to Laundry & Shower unit operations, Justice Involved Transitions program, Hope Fest, and Eye Clinic. Kintegra Health Core Requirements Patient First - An approach to care that holds primary, the well-being and desires of the patient Build not Blame - Focusing first on finding fault with the process rather than the person Integrity and Honesty - Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers Cooperation and Flexibility - Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description Culturally Sensitive - Always working toward increasing one's ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one's own culture. Kintegra Health is a is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve. Our goals are: To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within the counties we serve. To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment and referral services. To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors. To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner.

Created: 2026-03-04