Fraud Specialist

If you are interested in applying for this role, please email your resume to the recruiter, Maddie Watt, at [email protected]Job Title: Fraud Specialist I Client Type: Financial Services Position type: Contract Contract Length: 12 months Rate: up to $19/hr. Location: San Antonio, TX Onsite Expectation: Hybrid onsite 2-3 days per week Schedule: Candidates must be available to work both schedules below: Training Schedule (First 4 Weeks): Monday-Friday, 8:00am-5:00pm PostTraining Schedule: Tuesday-Saturday Tuesday-Friday: 10:00am-7:00pm Saturday: 8:00am-4:30pm Summary The primary responsibility of a Fraud Specialist I will be to complete all the necessaryforms and paperwork involving fraud claims/notifications and work fraud alerts requiring research.Duties also include receiving incoming calls from members, fraud victims and internal employees, and taking action to resolve issues and requests for assistance. Essential Functions Respond to all inbound phone calls, upholding the Contact Centers service level agreements, member experience, PenFed policies and procedures, and regulations. Responsible for processing actionable alerts/fraud notifications, conducting research into these alerts as needed. Analyze and validate Identity Theft claims, and other fraud claims as they arise. Review accounts and transactions for fraud activity and take appropriate action, such as restraining an account, to prevent fraud losses. Assist members of fraud alerts and work with them in order to resolve issues. Collect and report suspicious activity information utilizing Suspicious Activity Reports and documented organization processes. Review membership information and identification documents when there are discrepancies or irregularities, to determine the validity of information. Resolve fraud claims in accordance with government regulations CC, E/Z and any other regulations as required. Accurately record data and remarks utilizing spreadsheets and notes on alerts. Keep abreast of current fraud trends in the financial services industry as well as different types of fraud schemes. Familiar with regulations and laws, including regulatory and compliance training such as, the US Patriot Act, FACTA, BSA/AML, Regulation CC and Regulation E/Z. Monitor and decision alerts in Actimize, FraudNet, Salesforce, AFS/EWS and other fraud tools, withaccuracy and take appropriate action to prevent fraud losses. Education and Experience Equivalent combination of education and experience is considered. High School Degree required; Associates Degree preferred. Proficient working with Microsoft Office Suite. Basic knowledge of banking or credit union operations preferred. Basic knowledge of fraud types and fraud schemes preferred. Excellent oral and writing skills. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

Created: 2026-03-04