ServiceNow Architect

Job Description Position Summary The ServiceNow Architect plays a pivotal role in designing and implementing scalable, secure, and compliant ServiceNow solutions that support the operational and clinical needs of the healthcare organization. This position is responsible for translating complex business requirements into effective platform configurations and custom applications, ensuring alignment with healthcare regulations such as HIPAA and HITRUST. Key responsibilities include leading architectural design and platform strategy, developing and optimizing workflows across ITSM, ITOM, HRSD, and other modules, integrating ServiceNow with electronic health record (EHR) systems and healthcare technologies, and ensuring platform performance and data security. The architect collaborates closely with IT, clinical, and administrative stakeholders to enhance service delivery, drive digital transformation, and support continuous improvement initiatives across the enterprise. Minimum Requirements Required Qualifications: Bachelors degree in Computer Science, Information Systems, or related field with 5+ years of experience with ServiceNow platform architecture and development. -OR- a High School diploma with 7+ years of experience with ServiceNow platform architecture and development. Proven experience with ITSM, ITOM, CMDB, SPM, HRSD and at least one other major module (e.g., GRC, CSM, SecOps). Strong knowledge of JavaScript, Glide API, Flow Designer, and ServiceNow Studio. Experience with ServiceNow integrations (REST/SOAP APIs, LDAP, SSO, etc.). Required Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Scrum Master certification Preferred Qualifications: ServiceNow Certified Technical Architect (CTA)Experience with Agile methodologies. Familiarity with DevOps practices and CI/CD pipelines in ServiceNow. Knowledge of ITIL framework and best practices. Experience working in a healthcare delivery organization. Pay Range $101,649.60 - $148,159.44 ECU Health About ECU Health ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations. The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children's Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research. General Statement It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position. Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification. We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicants qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint. #LI-REMOTE #LI-MG1

Created: 2026-03-04