Senior Consultant for Change and AI Transformation

Cardinal Health Sonexus Access and Patient Support is dedicated to helping specialty pharmaceutical manufacturers eliminate barriers to care, ensuring patients access, afford, and adhere to the therapies necessary for an improved quality of life. Our extensive expertise in pharma, payer, and hub services allows us to deliver exceptional solutions that drive success for brands and patients alike. We are committed to continuously integrating advanced and emerging technologies to enhance patient onboarding, qualification, and adherence. Together, we can accelerate access to transformative therapies for patients in need. Are you ready to lead change at the forefront of healthcare innovation in patient access and support? Sonexus is embarking on a significant transformation that redefines how we deliver patient services, integrate emerging technologies and AI, and foster collaboration across the specialty pharma ecosystem. We are seeking a passionate Senior Consultant for Change who is not only experienced but invigorated by the opportunity to help shape the future of patient care. In this high-impact, high-visibility role, you will report to the Director of Business Transformation and Change Management. Your primary responsibilities will include driving adoption, inspiring stakeholders, and embedding lasting change initiatives across a complex and regulated healthcare environment. Often, patients are unable to complete prescribed therapy due to intricate qualification processes, unaffordable costs, or uncertainty about their medications. At Cardinal Health Sonexus Access and Patient Support, we merge unparalleled program and pharmacy operations with advanced digital and AI tools to streamline patient onboarding and enhance adherence to prescribed care. If you thrive in dynamic environments and wish to make a significant difference in patients' lives, this is your moment. Responsibilities Change Project Planning: Design and execute change strategies and plans that support assigned digital/AI changes within the Director's business transformation portfolio across patient services, Centers of Excellence (COEs), commercial technology, and pharmacy operations. Analysis: Conduct impact assessments, stakeholder analyses, build change personas, and evaluate readiness to inform successful project implementations. Stakeholder Engagement: Cultivate strong partnerships across Patient Access, Case Management, Specialty Hubs, Pharmacy Operations, IT, and executive leadership. Perform stakeholder analysis for key change/AI initiatives to foster engagement and diminish resistance to change. Workshops: Collaborate with the Director to facilitate dynamic workshops aimed at enhancing organizational change capability and leadership transformation readiness to scale a rapidly growing business. Communications: Develop communication strategies and compelling messaging for assigned change/AI projects tailored to diverse audiences, from front-line employees to leaders. Graphic and creative skills are appreciated but not mandatory. AI Initiatives: Champion and manage change for assigned AI initiatives; includes partnering with various teams and managing barriers to change and AI adoption. Adoption Metrics: Monitor change project metrics, create surveys, feedback loops, and assess performance indicators to ensure long-term success for initiatives within the Director-managed business and AI transformation portfolio. Value Management: Assist the Director with implementing a benefits realization methodology and toolset to ensure that individual changes, AI use cases, and transformation programs achieve ROI and expected benefits. Transformation Initiatives: Support specific changes within the overall transformation roadmap to scale the business, drive cultural change, and implement automation and robotics. AI Readiness & Adoption: Provide additional support for large-scale deployment of established AI literacy programs for leadership and Generative AI (Copilot/Teams AI). Risk Management: Identify change risks and lead proactive mitigation strategies to reduce resistance and challenges to AI adoption for assigned projects. Culture and Organizational Development: Contribute to Transformation Office and Learning & Development efforts to strengthen and maintain a positive culture by supporting onboarding programs, Voice of the Employee (VOE) engagement programs, leader development, and culture change initiatives that align with Cardinal Health values and prepare the organization for rapid growth. Strategic Thought Partner: Collaborate with the Director to continuously enhance the maturity of the Transformation and Change office. Methodologies and Frameworks: Contribute to methodologies, frameworks, and tools that drive operational excellence and accelerate digital and AI transformation across the organization. Qualifications Bachelor's degree in business, Organizational Development, Healthcare Administration, or a related field is preferred. Strong consulting skills and the ability to communicate effectively, analyze data, gather information, and work collaboratively across functions. Proficiency in Microsoft Office 365, including Teams Premium AI and Copilot. Ability to manage multiple tasks, switch contexts, and deliver quality results within tight timelines in a fast-paced environment. Willingness to travel up to 25%. Must work within Central or Eastern Time Zone business hours. While candidates in Columbus, OH or Dallas, TX are preferred, remote work locations are supported. 8+ years of experience in change management and transformation. 1-2 years of experience with AI initiatives and AI literacy programs (Copilot, Generative AI). Prosci and CCMP certification. Advanced certifications in digital/AI transformation, AI essentials, coaching, training facilitation, Lean Six Sigma, Organizational Development (ODCP), and Certified Project Management for AI (CPMAI) will make a candidate stand out. Deep understanding of change management methodology from strategy and planning to stakeholder analysis, communications, training, and sustainability. Experience delivering workshops and training sessions for individuals and mid-level leaders. Experience managing change for AI-driven solutions in healthcare settings is preferred but not required. Knowledge of patient services, hubs, PBMs, payors, and pharmacy operations will differentiate candidates. Experience within the specialty pharma ecosystem, particularly with Payors, PBMs, Specialty Hubs, Patient Services, Patient Assistance Programs, Medicaid, and Pharmacy Operations is preferred. Previous experience with CRM platforms like Salesforce, patient support technologies, or specialty pharmacy systems is advantageous. Familiarity with Agile methodologies is preferred. Why Join Us? Be a catalyst for change in a mission-driven organization transforming patient care. Work alongside passionate professionals in a collaborative, innovative environment. Manage change projects that integrate cutting-edge technologies like AI to enhance outcomes and efficiency. Make a lasting impact on how specialty pharma supports patients across the care continuum. Advance your career and professional development by joining a learning-oriented organization. The hiring manager is a certified ICF coach who believes in empowering teams to work at their highest potential. REMOTE DETAILS: This position is fully remote and requires a dedicated, quiet, private workspace with access to high-speed internet. We will provide you with the necessary technology and equipment to successfully perform your job. However, you will need to maintain a secure and reliable internet connection, including: A minimum download speed of 15 Mbps. A minimum upload speed of 5 Mbps. A ping rate maximum of 30 ms. A hardwired connection to the router. A surge protector with network line protection for equipment provided by Cardinal Health. Anticipated salary range: $105,100 - $150,100 Bonus eligible: Yes Benefits: Cardinal Health offers a diverse array of benefits and programs to support health and well-being, including: Medical, dental, and vision coverage. Paid time off plan. Health savings account (HSA). 401(k) savings plan. Access to wages before payday with myFlexPay. Flexible spending accounts (FSA). Short- and long-term disability coverage. Work-life resources. Paid parental leave. Healthy lifestyle programs. Application window expected to close: 3/26/2026. If you are interested in this opportunity, please submit your application promptly. The salary range mentioned is an estimate, as compensation at Cardinal Health is determined by several factors, including geographical location, relevant education, experience, skills, and internal pay equity evaluation. Candidates who are re-entering the workforce, individuals with disabilities, those without a college degree, and veterans are encouraged to apply. Cardinal Health embraces an inclusive workplace that values diversity in thought, experience, and background. We celebrate our differences to provide innovative solutions for our customers while ensuring that employees can be their authentic selves every day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with respect to public assistance, genetic status, or any other status protected by local, state, or federal law. To read and review our privacy notice, please visit our website.

Created: 2026-03-04