Engagement Specialist, Memory Care

Why You’ll Love Working at MilestoneMilestone is one of the fastest-growing senior living operators, with 100+ years of combined industry and hospitality experience. We focus on teamwork, creativity, and making a real impact for our residents and staff.Perks & Benefits Medical, Dental, Vision (full-time employees)401(k) with employer matchGenerous PTOPet insurancePerks at WorkEmployee Assistance ProgramVoluntary benefits options About the RoleWe’re seeking a compassionate, creative, and highly organized Engagement Specialist MC to lead the In the Moment engagement program in our Memory Care community. In this role, you’ll design meaningful resident experiences, mentor and coach care staff on dementia engagement best practices, manage key well-being programs, coordinate with families and partners, and ensure our Memory Care neighborhood is vibrant, stimulating, and supportive.You’ll serve as the primary champion of resident engagement—creating opportunities that support our 6 Principles of Well-Being and help every resident feel known, valued, and connected.What You’ll Do Manage and maintain the Resident Well-Being Binder, including Get to Know Me, Resident Interest Worksheets, and “25 Things” resourcesEnsure the implementation and ongoing success of In the Moment Signature Programs (Taste & Tell, Philanthropy Project, Hydration Stations, Essential Health Program, etc.)Lead and oversee daily engagement programs, ensuring a healthy mix of large group, small group, individual, and parallel programmingTrain, coach, and mentor Memory Care staff on engagement approaches and self-directed activity techniquesCollaborate in interdisciplinary meetings and partner with Health & Wellness on care conferences and resident assessments when neededWork with Engagement teams across the community to ensure Memory Care residents receive engagement opportunities tailored to their cognitive needsCoordinate with the Culinary Director on monthly Taste & Tell events, food function sheets, and ensuring a calm, supportive dining experienceReview the 24-hour log daily and conduct safety checks to ensure a secure environment aligned with regulatory requirementsBuild strong communication and relationships with resident family membersEnsure all engagement activities are conducted safely and support a culture of teamworkPerform other duties as assigned What You Bring A genuine passion for advocating for individuals living with dementia4+ years of management experience with employee oversight and customer relations preferred3+ years of experience in a dementia-care setting preferredBackground in recreation, occupational therapy, art or music therapy, hospitality, teaching, coaching, health & wellness, or related fields is highly valuedAssociate or bachelor's degree in Health Sciences, Social Services, Geriatrics, Communications, Business, or related field preferred (or an equivalent combination of education and experience)Ongoing certifications or continuing education in geriatrics, dementia, leadership, activities, or related areas strongly preferredStrong written and verbal communication skillsExcellent interpersonal, coaching, and mediation abilitiesProven leadership skills with the ability to train, mentor, and inspire staffAbility to prioritize, stay organized, resolve conflicts, and follow throughSelf-motivated with strong decision-making abilityProficiency in Microsoft Word and Excel preferredPleasant, professional, and personable demeanorCDL preferred Join Milestone to help create moments of joy, connection, and purpose for residents every day.Milestone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Created: 2026-03-04